CHAMPS has developed this compilation of online resources to support Region VIII CHCs in providing quality health care that addresses the needs of culturally and linguistically diverse patients and communities.
Please click or scroll down for:
Definitions of Cultural Competency
Why Focusing on Cultural Competency is Important
What it means to be Culturally Competent in a Healthcare Setting
Cultural Competency Resources for Health Care Professionals
Linguistic Services Resources
CHAMPS Population-Specific Resources
There are many definitions of cultural competency. Those below are intended to provide a basic introduction to the key concepts covered on this page.
Cultural competency is a set of congruent behaviors, knowledge, attitudes, and policies that enable work in cross-cultural situations.
Another way to think about cultural competency is as the ability of healthcare organizations and practitioners to recognize the cultural beliefs, values, attitudes, traditions, language preferences, and health practices of diverse patients, and then to apply that knowledge to produce positive health outcomes.
Culture refers to integrated patterns of human behavior that include language, thoughts, actions, customs, beliefs, values, and traditions of racial, ethnic, religious, or social groups.
Simply stated, culture shapes the way people view and interact with the world. A culture includes particular sets of beliefs, norms, and values concerning relationships, the way people live their lives, and the way people organize their environments. Everyone belongs to multiple cultural groups because there are so many interconnected factors that define who we are, such as our nationality, race, religion, language, socioeconomic status, profession, and so on.
Competence is the capacity of an individual or an organization to provide effective services that are responsive to the cultural beliefs, behaviors, and needs of diverse patients and communities.
Cultural competency is an engaging, life-long journey of expanding our knowledge, skills, and self-awareness. Cultural competence requires healthcare professionals to continuously work to improve their understanding of both their own beliefs and those of the patients they serve. It also requires us to continuously assess and improve healthcare systems to ensure that they meet the cultural and linguistic needs of our served communities. For this reason, some people prefer to use the term cultural humility, which encapsulates the idea that being aware of and attentive to diverse needs and experiences is a continuous process, not a one-time goal.
In healthcare, cultural competency:
- Increases quality of healthcare services
- Improves patient outcomes
- Improves patient safety
- Improves patient satisfaction
- Builds trust with patients and communities
- Reduces health disparities and promotes health equity
Please refer to the following resource to review standards for providing cultural and language-appropriate healthcare services released by the Department of Health and Human Services in April 2013:
Department of Health and Human Services (HHS)
National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care
Centers for Disease Control and Prevention (CDC)
Reaching At-Risk Populations in an Emergency
The Center for Health Design
Designing Safety-Net Clinics for Cultural Sensitivity
The Center for Social Inclusion (CSI)
Talking About Race Toolkit
The Cross Cultural Health Care Program
Cultural Competency Training of Trainers Institute
The Fenway Institute
National Lesbian, Gay, Bisexual & Transgender (LGBT) Health Education Center
The Henry J. Kaiser Family Foundation
Compendium of Cultural Competence Initiatives in Health Care
Health Resources and Services Administration (HRSA)
The U.S. Department of Health and Human Services (HHS), Health Resources and Services Administration (HRSA) provides extensive resources for healthcare professionals on cultural competency, health literacy, and limited English proficiency. Following are two links for free online training and a library of cultural competency resources.
- Five-module training course that helps health professionals overcome language barriers, address cultural differences, and determine patients’ ability to understand care instructions
Unified Health Communication: Addressing Health Literacy, Cultural Competency, and Limited English Proficiency
- Online cultural competency resources including reports, articles, websites, initiatives, workbooks, and clinical tools
Cultural, Language, and Health Literacy Resources for Health Care Providers
Management Sciences for Health
The Provider’s Guide to Quality and Culture
National Institute for Children’s Health Quality (NICHQ)
Implicit Bias Resource Guide
National Institutes of Health (NIH)
Clear Communication: A NIH Health Literacy Initiative
Office of Minority Health, HHS
Cultural Competency Guides and Resources
Improving Cultural Competency for Behavioral Health Professionals
Think Cultural Health (TCH)
Why Use Culturally and Linguistically Appropriate Services (CLAS) Throughout a Disaster?
Patient and Family Education Services
Culture CluesTM – tip sheets for clinicians providing concepts and preferences from various diverse cultures
SAMHSA-HRSA Center for Integrated Health Solutions
Serving Veterans: A Resource Guide
TRAIN Learning Network
Effective Communication for Healthcare Teams
University of Pittsburg – School of Law
Disability Cultural Competence in the Medical Profession
The following resources address implementing language and translation services and improving patient education and communication:
Quick reference pocket cards presenting medical, dental, and pharmacy terminology in English and Spanish to aid in communicating with Spanish speaking patients
Clinical Reference Pocket Cards
Compilation of resources for health center staff and patients on health literacy and plain language.
Health Literacy Resources
Online patient education tools addressing a variety of cultures, ethnicities, and languages
Cross Cultural Health Care Program
Cultural competency trainings, interpreter trainings, and research projects
About Cultural Competency
Cultural profiles, health profiles, and patient education materials pertinent to immigrants to the U.S.
Culture Specific Pages
Healthcare Intelligence Network
This report details educational and communication strategies for leveraging cultural differences to improve the quality and accessibility of healthcare. It is available for $97.00
Cultural Competency in Healthcare: Translating Differences Into Improved Quality and Access
Healthy Roads Media
Provides patient handouts and patient education in various media formats by disease/condition in many various languages
Healthy Roads Full Media Listing by Topic, All Formats, All Languages
HHS, Office of Minority Health
A guide to help healthcare organizations implement effective language access services (LAS) to meet the needs of patients with limited English proficiency (LEP)
A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations
Culturally competency programs with continuing education credits and other resources for physicians, pharmacists, and nurses to better meet the cultural and linguistic needs of an increasingly diverse patient population
Think Cultural Health
International Medical Interpreters Association (IMIA)
Database includes glossaries, dictionaries, terminology databases, anatomy atlases, nomenclatures, thesauri, lexicons, vocabularies, manuals, encyclopedias and other word-based documents in the fields of medicine and healthcare in multiple languages
IMIA Terminology Resource Database
Laminated pamphlets that allow health professionals to communicate with anyone by pointing to pictures. Available for $16.49
Medical Visual Language Translator
Limited English Proficiency, A Federal Interagency Website
Reservoir of resources for implementing Executive Order 13166, Title VI of the Civil Rights Act of 1964 and its subsequent regulations regarding language access
Limited English Proficiency
National Center for Farmworker Health, Inc. (NCFH)
A special issue of the NCFH Quarterly Newsletter focusing on the Culturally and Linguistically Appropriate Service (CLAS) Standards, cross-cultural communication, and overcoming barriers to cross-cultural health care
Migrant Health Newsline, Issue 1, 2012
HealthReach (formerly Refugee Health Information Network [RHIN])
Multilingual resources for providers and patients including patient education materials, emergency preparedness information, mental health resources, screening tools and more in many languages (including Amharic, Arabic, Burmese, French, Karen, Oromo, Nepali, Somali, Spanish, Swahili, Tigrinya, and more)