Health Center Operations Resources For COVID-19

The resources available in this section focus on the operations aspects of health center COVID-19 response and recovery including training staff, issues related to funding, and daily clinical operations during the pandemic. Follow the links below for:


Association of State and Territorial Health Officials (ASTHO)
A Coordinated, National Approach to Scaling Public Health Capacity for Contact Tracing and Disease Investigation
Resource with information on implementing a tiered approach to scaling up contact tracing including job position descriptions.

Centers for Disease Control and Prevention (CDC)
Contact Tracing
Continually updated information to support states, tribes, localities, and territories with contact tracing.

Colorado Department of Public Health (CDPHE)
Contact Tracing
Information and resources, including an infographic in multiple languages on what contact tracing is, how it works, and what to expect.

COVID-19 Contact Tracing
Free introductory course in which students will learn about the science of SARS-CoV-2, why contact tracing can be such an effective public health intervention, and more.

Institute for Healthcare Improvement (IHI)
COVID-19 and the Case for Contact Tracing
Virtual learning hour that focuses on the key components of a contact tracing model; the role of community health workers, social workers, and social supports; long-term financing; and the importance of health care system engagement and collaboration with public health departments.

Journal of Public Health Management and Practice (JPHMP)
Knowledge, Skills, and Training for the COVID-19 Contract Tracer Workforce
Conducting contact tracing successfully and efficiently requires a diverse set of skills – clinical knowledge of disease transmission, adept interpersonal skills to effectively interview patients and contacts, and an understanding of surveillance data best practices.

National Academy for State Health Policy (NASHP)
State Approaches to Contact Tracing during the COVID-19 Pandemic
Interactive map that highlights each state’s contact tracing program model, workforce, lead agencies, funding sources, and support technology.

Public Health Institute (PHI)
Interview with Tracing Health’s Dr. Marta Induni: Giving People in Contact with COVID-19 the Support they Need to Stay Home
Interview covering what contact tracing is, the process by which it is done, addressing data and privacy concerns, and more.

Resolve to Save Lives
COVID-19 Contact Tracing Playbook
Playbook that provides technical guidance, checklists, and easy-to-use templates that public health leaders can use to enhance contact tracing protocols and programs.

TRAIN Learning Network
COVID-19 Contact Tracing Trainings
Contact tracing trainings to support organizations responding to COVID-19.



American Bar Association (ABA), Civil Rights and Social Justice (CRSJ)
Public Health Measures In Response to COVID-19
Recorded webinar that identifies new and proposed laws that facilitate social distancing, comparing them with laws that may hinder containment of the pandemic. (April 10, 2020)

American Public Health Association (APHA) & National Academy of Medicine (NAM)
COVID-19 Conversations
Webinar series that explores the state of the science surrounding the current outbreak of COVID-19 in the U.S. and globally, with a focus on the emerging evidence on how to best mitigate its impact. Webinar registration available now, recordings posted as created. (November 2020)

Center for Care Innovations (CCI)
COVID-19 Resources for the Health Care Safety Net
Webinars, case studies, toolkits, and interviews to help support safety net organizations.

Centers for Disease Control and Prevention (CDC)
Project Firstline
CDC’s National Training Collaborative for Healthcare Infection Control designed to help every frontline healthcare worker gain knowledge and confidence.

Centers for Disease Control and Prevention (CDC) Foundation
Contagious Conversations
Podcasts featuring in-depth conversations with experts who are sharing their perspectives related to the COVID-19 pandemic.

Center of Excellence for Integrated Health Solutions (COE)
Addressing the Social Determinants of Health: COVID-19 Impacts and Responses
Click here to access the slides.
An archived webinar on social determinants of health and COVID-19. (March 18, 2020)

Center for Infectious Disease Research and Policy (CIDRAP)
COVID-19 Podcasts and Webinars
Relevant webinars and audio podcasts by subject matter experts. Each focuses on a specific area of interest within the topic of COVID-19.

Education Health Center Initiative (EHCI)
COVID-19 Resources for Education Health Centers
Information on support calls, partner coronavirus resources, and more.

Adapting to a Public Health Crisis
Guide offers tips healthcare workers can use to prepare for public health emergencies, and ways to cope both during and after a public health crisis, and more.

Feldsman, Tucker, Leifer, and Fidell (FTLF)
Patient Confidentiality & COVID-19
Complimentary recorded webinar that explores federal government issued waivers, notices, and guidance documents affecting the compliance requirements under HIPAA and 42 CFR Part 2. (March 27, 2020)

Harvard T.H. Chan School of Public Health
The Forum
Video series of coronavirus topics.

Mayo Clinic
COVID-19 Webinar Series
Series of one-hour webinars that features Mayo Clinic experts discussing the latest information on COVID-19. Webinar topics include health disparities, telemedicine, and the impact of COVID-19 on pediatric patients, among others.

Master’s in Data Science
A Primer on R0 for Infectious Diseases
Resource goes into detail regarding a term, R0 (“R-naught”). It includes an infographic that compares what different R0 values mean in terms of the spread of the virus.

National Health Care for the Homeless Council (NHCHC)
COVID-19 Town Halls
Series consists of weekly one-hour sessions with presenters from the HCH front lines bringing health care providers and homeless advocates a chance to hear best practices, ask questions, and engage in discussions on this fast-moving pandemic. Page includes registration for upcoming town halls and recordings of previous sessions.

National Perinatal Association
COVID-19 Coronavirus Tracker: Webinars
List of recorded webinars for providers and the public from various organizations on perinatal topics.

Preparing for Coronavirus (COVID-19) and Influenza: Free Online Training & Resources
Free, unlimited access to relevant resources to help healthcare professionals and individuals prepare and prevent the spread of infection.

TRAIN Learning Network
COVID-19 Training
Includes training from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), European Centre for Disease Prevention and Control (ECDC), and other organizations.

Veterans Affairs (VA)
Crisis Clinical Skills Training
Training materials for staff asked to be reassigned to the following areas: ICU, Wards, ED, Community Living Centers, Mental Health or Veterans Homes.

Weitzman Institute
COVID-19 Education and Resources
Includes recorded and upcoming training opportunities including the Weitzman ECHO COVID-19 Series. (November 2020)



Association of Fundraising Professionals (AFP)
Coronavirus/COVID-19 Resource Guide
Resources to help guide fundraising, donor communications and more, and what it means to engage with donors during a time in which in-person interaction is likely non-existent.

Capital Link
COVID-19 Funding & Financing Resources
Collection of COVID-19 funding sources and financing-related resources and tools.

Centers for Medicare & Medicaid Services (CMS)
2019-Novel Coronavirus (COVID-19) Medicare Provider Enrollment Relief Frequently Asked Questions (FAQs)
Answers to frequently asked questions regarding Medicare provider enrollment relief.

Coronavirus Disease 2019 (COVID-19)
COVID-19 FAQs for State Medicaid and CHIP agencies.

Coronavirus COVID-19 Stakeholder Calls – Podcast and Transcripts
Recordings and transcripts of CMS-hosted calls aimed at keeping stakeholders updated on their COVID-19 efforts.

COVID-19 Frequently Asked Questions (FAQs) on Medicare Fee-for-Service (FFS) Billing
FAQs to supplement previously released FAQs on 1135 Wavers; updated.

Rural Crosswalk: CMS Flexibilities to Fight COVID-19
Published in November, 2020; this document highlights COVID-19 related provisions that CMS has issued and/or carried out during the Public Health Emergency (PHE) that impact Rural Health Clinics (RHCs), Federally Qualified Health Centers (FQHCs), and other healthcare settings.

Community Resource Center (CRC)
COVID-19 Funding Updates
Information on rapid response funding in Colorado and the nation as well as flexible funding and funder operations updates.

Corporation For Supportive Housing (CSH)
What Health Centers Need to Know about CARES Act: An Interactive Resource Guide
The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) was passed on March 27, 2020. The Act provides for over $2 trillion dollars in stimulus funding to combat the economic downturn due to the coronavirus pandemic.

Employers Council
Paycheck Protection Program Resources
Links for information regarding the Paycheck Protection Program.

Federal Emergency Management Agency (FEMA)
Coronavirus (COVID-19) Pandemic: Eligible Emergency Protective Measures
Fact sheet on assistance for emergency protective measures including, but not limited to, emergency medical care, medical sheltering, and management of immediate threats to public health and safety. Eligible applicants are states, territories, tribes, local governments, and private nonprofit organizations.

Grant Watch
Coronavirus (COVID-19) Grants
Category of grants enabling nonprofits, small businesses, and individuals to easily locate and access grants and loans during the COVID-19 pandemic.

Health Resources & Services Administration (HRSA)
Novel Coronavirus (COVID-19) Frequently Asked Questions: Funding and Other Resources
Answers to frequently asked questions on HRSA funding for health centers during COVID-19.

COVID-19 Claims Reimbursement
Reimbursement program for testing and treating uninsured patients.

COVID-19 Claims Reimbursement to Health Care Providers and Facilities for Testing, Treatment, and Vaccine Administration for the Uninsured
Website explains the process for providers to file claims for reimbursement for testing and treating the uninsured.  Providers can also request reimbursement for COVID-19 vaccine administration once available.

Independent Sector
CARES Act: How to Apply for Nonprofit Relief Funds
Help navigating additional funding with the CARES Act Chat Box and other resources.

Internal Revenue Service (IRS)
COVID-19-Related Tax Credits for Required Paid Leave Provided by Small and Midsize Businesses FAQs
Guidance on the refundable tax credits and the procedures to receive payment of the advance credit.

National Association of Community Health Centers (NACHC)
Cashflow Options for Health Centers with more than 500 Employees
Documents outlining cash flow options available to these larger health centers. (Updated April 5, 2020)

Cashflow and Payroll Options for Health Centers During the COVID-19 Crisis
Begins with a chart summarizing all program options, and is followed by a full-page overview of each program. (Updated March 30, 2020)

COVID-19: CHC Finance Toolkit
Guidance in critical areas that health center leaders should focus on during these difficult times. Some of the topics included are cashflow planning, Cares Act guidance, and remote work best practices.

COVID-19 Health Center Governance Resources
Links to several NACHC documents that discuss how health center boards are exercising their governance duties related to COVID-19.

National Council of Nonprofits
Nonprofits and Coronavirus, COVID-19
Information and resources that nonprofits can use to prepare and respond.

National Rural Health Resources Center
COVID-19 Funding Sources Impacting Rural Providers
This document is intended to support rural health care providers, along with their state and local partners, navigate the availability of federal funds to support the novel coronavirus (COVID-19) pandemic response and recovery efforts.

U.S. Department of Agriculture (USDA), Rural Development
Immediate Measures to Help Rural Residents, Businesses and Communities Affected by COVID-19
Information on USDA’s immediate actions to help rural residents, businesses, and communities affected by the COVID-19 outbreak.

U.S. Department of Health and Human Services (HHS)
Letter to Governors regarding Public Health Emergency Extension
The current public health emergency was renewed effective January 21, 2021, and will be in effect for 90 days.

U.S. Small Business Administration (SBA)
Coronavirus (COVID-19) – Small Business Guidance & Loan Resources
Information including funding options, recovery information in languages other than English, guidance for businesses and employers, and more.

Disaster Assistance
Low-interest disaster loans to help businesses and homeowners recover from declared disasters.



Agency for Healthcare Research and Quality (AHRQ)
COVID-19: Patient Safety and Quality Improvement Skills to Deploy during the Surge
Editorial that proposes a five-step strategy for patient safety and quality improvement staff to leverage their skills to support patients, staff, and organizations during the COVID-19 pandemic.

American Public Health Association (APHA)
Get Ready
Consumer resource that helps Americans prepare themselves, their families, and their communities for all disasters and hazards, including pandemic flu, infectious disease, natural disasters, and other emergencies.

Resources for Clinics and Health Workers in a Global Pandemic
Plan template and checklist to assist health centers in planning their response to the COVID-19 pandemic as well as free online trainings based on the documents.

Beyond COVID
Home Page
Organization building tools and methods to help communities plan what is next as the world moves past the current crisis and creates a better future.

Centers for Disease Control and Prevention (CDC)
Natural Disasters, Severe Weather, and COVID-19
Website that includes information on preparedness and recovery during the COVID-19 response.

Staffing Resources
Staffing resources and guidance.

Community Health Association of Mountain/Plains States (CHAMPS)
Sample Job Descriptions
COVID-19 specific sample job descriptions.

The Conversations Project
COVID-19 Resources
Guides and resources to help people talk about their wishes for end-of-life care specific to COVID-19.

Emergency Management Advisory Coalition (EMAC)
Coronavirus Disease 2019
Clearinghouse of resources for health centers and Primary Care Associations (PCAs).

Employers Council
Coronavirus (COVID-19) Resources
Information for employers to help them effectively operate during the Coronavirus crisis.

Extension Disaster Education Network (EDEN)
Epidemic Preparedness for Community Organizations
Walks organizations through a process to learn about potential epidemics, serve their members, and serve their communities before, during, and after an epidemic.

Federal Emergency Management Agency (FEMA)
Coronavirus (COVID-19) Response
Information about FEMA’s response to COVID-19.

Exercise Starter Kit for Pandemic Preparedness
Documents to help with Pandemic Planning Workshops.

Healthforce Center at University of California San Francisco (UCSF)
COVID-19 Health Workforce Surge Planning
Page updated frequently with quick turnaround recommendations and other rapid response resources that support rapid scale-up of the health workforce to address the COVID-19 crisis.

Health Resources & Services Administration (HRSA)
COVID-19 Grantee Frequently Asked Questions
Answers to a few of the more common questions HRSA has received from grant recipients concerning important COVID-19 grants policies.

Emergency Preparedness and Recovery Resources for Health Centers
Includes information specific to health centers during emergencies, including COVID-19 related bulletins and links to CDC resources, plus general information about change in scope, FTCA, and more.

Novel Coronavirus (COVID-19) Frequently Asked Questions
Includes information on funding, resources, and oversight, providing care during emergencies, service delivery, and more.

Institute for Healthcare Improvement (IHI)
8 Lessons from a COVID-19 Surge Hotspot
Article to help communities learn from the experiences of a health system in New York City.

Co-Producing COVID-19 Recovery
Key factors to help organizations partner with patients and face recovery.

COVID-19: Early Learning from One of the Epicenters
Account of an IHI Leadership Alliance call regarding lessons learned from one of the U.S. epicenters of the disease.

COVID-19 Guidance and Resources
List of Coronavirus Disease 2019 (COVID-19) guidance and resources intended to be helpful for hospital and health system leaders and health care providers.

National Association of Community Health Centers (NACHC)
Health Center Boards and the Novel Coronavirus (COVID-19)
Discusses how health center boards are exercising their governance duties given COVID-19.

Health Centers on the Front Lines of COVID-19: $7.6 Billion Lost Revenue and Devastating Impact on Patients and Staff
Fact sheet on the impact on day-to-day operations, staffing, care delivery, and short- and long-term budgets.

Resource Packet: COVID-19 FQHC Employment Issues/Human Resource Guidance
Packet contains guidance on emerging and immediate human resource/employment questions relevant to federally qualified health centers (FQHCs) across the country.

Sample Drive-Thru Clinic Resource Packet
Packet which contains procedures developed by or contributed to by health centers that are currently implementing drive-thru COVID-19 screening clinic sites.

National Association of Community Health Workers (NACHW)
COVID-19 Resources
List of materials and resources to support Community Health Workers (CHWs) during COVID-19.

National Committee for Quality Assurance (NCQA)
Coronavirus and NCQA
Website includes NCQA changes and its response COVID-19.

Office for Civil Rights (OCR), U.S. Department of Health and Human Services (HHS)
BULLETIN: Civil Rights, HIPAA, and the Coronavirus Disease 2019 (COVID-19)
Bulletin to ensure that entities covered by civil rights authorities keep in mind their obligations under laws and regulations that prohibit discrimination on the basis of race, color, national origin, disability, age, sex, and exercise of conscience and religion in HHS-funded programs.

Technical Resources, Assistance Center, and Information Exchange (TRACIE), HHS, ASPR
COVID-19 Workforce Toolkit
Curated collection of resources and tools for decision-makers managing healthcare workforce challenges in response to the COVID-19 emergency.

The Urban Institute
Healthcare System Preparedness for Secondary Disasters during COVID-19
List of policies that would help protect the most vulnerable for the economic and health implications of the COVID-19 outbreak.

U.S. Department of Health & Human Services (HHS)
Strategies for Managing a Surge of COVID-19 Cases
This document is intended to provide guidance to the state, tribal, local, and territorial (STLT)
jurisdictions on how to enhance their healthcare capacities in response to a surge in COVID-19 cases.



Health Resources & Services Administration (HRSA)
COVID-19 Frequently Asked Questions (FAQs): FTCA Requirements
Answers to a few of the more common questions HRSA has received from grant recipients concerning important COVID-19 FTCA policies.

Health Center Volunteer Health Professionals
Website contains information about Volunteer Health Professionals (VHPs).  VHPs of deemed health centers may receive deemed Public Health Service employment status, with associated Federal Tort Claims Act (FTCA) coverage. For each volunteer to be eligible for FTCA coverage, HRSA must approve an application that demonstrates that the individual meets all of the FTCA VHP Program requirements.

National Association of Community Health Centers (NACHC)
COVID-19 & FTCA Office Hour Recording
Answers to specific questions around COVID-19 and FTCA as well as telehealth, drive-through screening, hospital research, and other available liability protection. (April 22, 2020)

COVID-19 & FTCA Office Hour Recording
Answers to specific questions around COVID-19 and FTCA including telehealth, provider coverage, volunteer providers, deeming applications, particularized determination, and more. (April 7, 2020)



In response to the COVID-19 pandemic, President Biden signed an Executive Order (EO) establishing a new Special Enrollment Period (SEP) for the Affordable Care Act (ACA) Marketplace. This SEP will run from February 15 through May 15, 2021. During this time, people will be able to apply for coverage without needing to demonstrate that they have had a qualifying event.

In Colorado, Region VIII’s only State-Based Marketplace (SBM), an SEP will run from February 8 through May 15, 2021, and consumers will not have to demonstrate that they have had a qualifying event.

Centers on Budget and Policy Priorities (CBPP)
FAQ: Coronavirus Outbreak and Health Coverage Programs
Resource that provides some answers to help assisters understand who is eligible to enroll in coverage.

Centers for Medicare & Medicaid Services (CMS)
Coronavirus (COVID-19) Partner Toolkit
Toolkit to help assisters stay informed on CMS and HHS materials available on COVID-19.

COVID-19 Fact Sheet for Assisters
Fact sheet that provides information and guidance Navigators and certified application counselors (collectively, assisters) need to know in order to help consumers with coronavirus disease 2019 (COVID-19)-related challenges.

Families First Coronavirus Response Act – Increased FMAP FAQs
FAQs on legislation signed into law on March 18, 2020 that provides a temporary 6.2 percentage point increase to each qualifying state and territory’s Federal Medical Assistance Percentage (FMAP).

Colorado Covering Kids & Families (CKF)
Best Practices for Conducting Enrollment Appointments on Zoom
Tips and best practices to ensure clients’ privacy and HIPPA compliance in Zoom appointments.

Community Health Association of Mountain/Plains States (CHAMPS)
Outreach & Enrollment Resources
Resources including O&E training, tips and tools, specific populations, and much more.

Post-Open Enrollment Resources
Resources for conducting O&E beyond Open Enrollment.

Community Catalyst
COVID-19 SEP Graphics
Shareable graphics promoting the COVID-19 Special Enrollment Period (SEP).

COVID-19 SEP Social Media Guide
Document with suggested social media posts to include with social media image.
Marketplace Coverage & Coronavirus
Information on reporting changes to the Marketplace.

Kaiser Family Foundation (KFF)
Eligibility for ACA Health Coverage Following Job Loss
Analysis that examines the potential loss of Employer-Sponsored Insurance (ESI) among people in families where someone lost employment between March 1st, 2020 and May 2nd, 2020 and estimates their eligibility for ACA coverage, including Medicaid and marketplace subsidies, as well as private coverage as a dependent.

What People (and Policymakers) Can Do About Losing Coverage During the COVID-19 Crisis
Analysis that explores options for keeping or getting new health insurance coverage.

National Association of Community Health Centers (NACHC)
Virtual Outreach & Enrollment Workflow
Guide for enrollment assisters and a “living” document that can be amended based on individual needs.

Texas Center for Public Policy Priorities (TCPPP)
Best Practices for Providing Enrollment Assistance Remotely
Recorded webinar aimed at helping assisters in navigating uncharted territory as enrollment appointments move from in-person to virtual. (April 1, 2020)

U.S. Department of Health & Human Services (HHS)
COVID-19 Claims Reimbursement to Health Care Providers and Facilities for Testing and Treatment of the Uninsured
Allows health care providers who have conducted COVID-19 testing or provided treatment for uninsured COVID-19 individuals on or after February 4, 2020, to submit claims for reimbursement.

Young Invincibles (YI)
COVID-19 Enrollment Period Mini-Toolkit
A living document that will be updated with guidance and materials as the enrollment period progresses that is designed to help support O&E work and raise awareness about this opportunity for people to get covered.

COVID-19 Enrollment Period Graphics
Shareable graphics promoting the COVID-19 Enrollment Period including specific messaging.



Community Resource Center (CRC)
Zoom Meeting Tutorial
Recorded training that walks through the basics of using Zoom Meetings and shares tips and tricks to effectively using the platform. (March 20, 2020)

Remote Work Toolkit
Information to help teams make the most of their time while working from home including resources on striking the right work-life balance, turning in-person events into engaging online events, managing a fully remote team, keeping employees prepared, safe, and happy, and more.

Harvard Business Review
A Guide to Managing Your (Newly) Remote Workers
Specific, research-based steps managers can take without great effort to improve the engagement and productivity of remote employees, even when there is little time to prepare.

HITEQ Center
Cybersecurity Checklist for Health Center Staff Working Remotely
Printable PDF checklist that provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely.

The Inline Group
5 Ways to Stay on Track During Quarantine
Tricks for staying on track while working from home.

Integrated Work
Tips for Tackling Zoom Fatigue
Strategies to keep oneself fresh and happy to be on video calls throughout the work day.

The Motley Fool 
10 Tips To Work From Home In A Coronavirus-Plagued World
Ten tips to make remote work experience as productive and successful as it can be.

Understand, Service, and Innovate (USI)
Employee Work from Home Guide
Guide that provides tips and suggestions to help employees remain engaged and stay on track with their work while telecommuting.

How To Keep The Spirit Of Teamwork Alive While You’re Working From Home During Coronavirus
Recommendations for how to get started telecommuting.