Health Center Operations Resources For COVID-19

The resources available in this section focus on the operations aspects of health center COVID-19 response and recovery including training staff, issues related to funding, and daily clinical operations during the pandemic. Follow the links below for:


Centers for Disease Control and Prevention (CDC)
Contact Tracing
Continually updated information to support states, tribes, localities, and territories with contact tracing.

Colorado Department of Public Health (CDPHE)
Contact Tracing
Information and resources, including an infographic in multiple languages on what contact tracing is, how it works, and what to expect.

COVID-19 Contact Tracing
Free introductory course in which students will learn about the science of SARS-CoV-2, why contact tracing can be such an effective public health intervention, and more.

Institute for Healthcare Improvement (IHI)
COVID-19 and the Case for Contact Tracing
Virtual learning hour that focuses on the key components of a contact tracing model; the role of community health workers, social workers, and social supports; long-term financing; and the importance of health care system engagement and collaboration with public health departments.

Journal of Public Health Management and Practice (JPHMP)
Knowledge, Skills, and Training for the COVID-19 Contract Tracer Workforce
Conducting contact tracing successfully and efficiently requires a diverse set of skills – clinical knowledge of disease transmission, adept interpersonal skills to effectively interview patients and contacts, and an understanding of surveillance data best practices.

National Academy for State Health Policy (NASHP)
State Approaches to Contact Tracing during the COVID-19 Pandemic
Interactive map that highlights each state’s contact tracing program model, workforce, lead agencies, funding sources, and support technology.

Public Health Institute (PHI)
Interview with Tracing Health’s Dr. Marta Induni: Giving People in Contact with COVID-19 the Support they Need to Stay Home
Interview covering what contact tracing is, the process by which it is done, addressing data and privacy concerns, and more.

Resolve to Save Lives
COVID-19 Contact Tracing Playbook
Playbook that provides technical guidance, checklists, and easy-to-use templates that public health leaders can use to enhance contact tracing protocols and programs.

TRAIN Learning Network
COVID-19 Contact Tracing Trainings
Contact tracing trainings to support organizations responding to COVID-19.


American Journal of Public Health (AJPH)
Understanding Barriers to COVID-19 Testing Among Rural and Urban Populations in Kansas
This research article discusses barriers to COVID-19 testing in underserved communities in Kansas.

Centers for Disease Control and Prevention (CDC)
Increasing Community Access to Testing (ICATT) for COVID-19
The Increasing Community Access to Testing (ICATT) program provides no-cost testing sites to communities greatly affected by the pandemic. ICATT sites operate as a partnership between the federal government, state and local jurisdictions, and a federal testing contractor.

Healthcare providers should consider recommending that their patients perform COVID-19 self-tests (also referred to as home tests or over-the-counter tests) before indoor gatherings and encourage their guests to do the same.

Health Resources & Services Administration (HRSA)
HRSA COVID-19 Testing Supply Program
This webpage provides information on how health centers and rural health clinics are eligible to order free, at-home test kits for distribution to patients and community members. The program is intended to ensure COVID-19 tests are made available to populations in need of testing, especially those at greatest risk for adverse outcomes related to COVID-19.

HRSA Health Center COVID-19 N95 Mask and Testing Supply Program Quick Reference Guide
Follow the instructions found in this Quick Reference Guide to enroll in the HRSA Health Center COVID-19 N95 Mask and Testing Supply Programs. (Both programs have the same registration process.)

National Center for Farmworker Health, Inc. (NCFH)
PCR & At-Home COVID-19 Tests Resource
NCFH has developed a health educational material that outlines the differences and advantages of both the Polymerase Chain Reaction (PCR) and the At-Home (Antigen) COVID-19 tests. It includes a guide on what to do when getting a negative or positive result with the At-Home Test. Spanish

National Institutes of Health (NIH)
This website developed through NIH’s Rapid Acceleration of Diagnostics (RADx®) Tech program, allows users to anonymously report the results of any brand of at-home COVID-19 test.

Public Health Communications Collaborative (PHCC)
Toolkit: At-Home COVID-19 Testing
This toolkit provides messaging guidance on when to test and how to use at-home tests correctly. The toolkit includes printable graphics.

U.S Food and Drug Administration
At-Home OTC COVID-19 Diagnostic Tests
This webpage has information about at-home over-the-counter (OTC) COVID-19 diagnostic tests. Diagnostic tests can show if you have an active COVID-19 infection.

U.S. Department of Health & Human Services (HHS)
Biden-Harris Administration Requires Insurance Companies and Group Health Plans to Cover the Cost of At-Home COVID-19 Tests
As part of its ongoing efforts across many channels to expand Americans’ access to free testing, the Biden-Harris Administration is requiring insurance companies and group health plans to cover the cost of over-the-counter, at-home COVID-19 tests, so people with private health coverage can get them for free starting January 15th, 2022.


Carolina Health Centers, Inc.
Tool Kit for Staff Vaccination Mandate
Sample materials for CHCs implementing a COVID vaccine mandate for staff.

Centers for Medicare & Medicaid Services (CMS)
Biden-Harris Administration Issues Emergency Regulation Requiring COVID-19 Vaccination for Health Care Workers
The Biden-Harris Administration has required COVID-19 vaccination of eligible staff at health
care facilities that participate in the Medicare and Medicaid programs. The emergency regulation
issued by the Centers for Medicare & Medicaid Services (CMS) today protects those fighting
this virus on the front lines while also delivering assurances to individuals and their families that
they will be protected when seeking care.

Guidance for the Interim Final Rule – Medicare and Medicaid Programs; Omnibus COVID-19 Health Care Staff Vaccination
On December 29, 2021 the Centers for Medicare & Medicaid Services (CMS) released guidance on the Omnibus COVID-19 Health Care Staff Vaccination Interim Final Rule that was published on November 5, 2021. The emergency regulation helps safeguard health care workers and the people they serve from COVID-19 and its variants for all individuals seeking care by imposing requirements regarding vaccinations for eligible staff at health care facilities participating in the Medicare and Medicaid programs. This guidance provides important information on implementation, as well as guidelines to assess and maintain compliance with the COVID-19 vaccination requirements for health care workers at facilities participating in the Medicare and Medicaid programs.

Feldesman + Tucker + Leifer + Fidell LLP
Series: Managing Risk When Administering the COVID-19 Vaccine
This interactive two-part webinar series will explore legal and compliance considerations associated with the COVID-19 vaccine and how health centers can establish their own distribution plans while mitigating the relevant risks associated with vaccinating staff and patients.

Florida Association of Community Health Centers (FACHC)
CMS Vaccine Mandate- Compliance, Deadlines, & Enforcement
This webinar held on January 18, 2022, features Colleen Meiman discussing compliance, definitions, P&Ps, enforcement, etc. for the CMS vaccine mandate.

Compliance Deadlines for CMS Vaccine Mandate
This chart shows the phases of compliance for the CMS vaccine mandate as well as the applicable deadlines for each group of states. The most important deadline — the date by which for 100% of covered “staff” must either be fully vaccinated or have an approved exemption or delay – is March 16, 2022.

Information for CHC Providers about Writing Exemptions for COVID-19 Vaccines
Information for CHCs whose providers are being asked to write medical exemptions from COVID vaccines for reasons not indicated by the CDC.

Toolkit on Federal Vaccine Mandate
On January 13, 2022, the Supreme Court allowed the CMS mandate for health care providers to go into effect. This online toolkit was created to assist Health Centers in meeting the CMS mandate requirements.

National Association of Community Health Centers (NACHC)
Can Our Health Center Mandate the Vaccine and Other Frequently Asked Questions and Answers
This document — currently under review at HRSA’s Bureau of Primary Health Care — is intended to assist health centers with legal considerations regarding imposing employee vaccine mandates from an operational and policy perspective.

CMS COVID-19 Staff Vaccination Interim Final Rule FAQ
This FAQ resource provides sample policies and procedures for health centers regarding the Centers for Medicare and Medicaid Services COVID-19 Vaccine Mandate.

Employee COVID-19 Vaccine Mandate: Technical Assistance Resources for Health Centers
The Biden Administration announced two policies on November 4, 2021, that detail employee vaccine requirements. This webpage was created to assist Health Centers with these requirements.

Vaccinate with Confidence
This resource provides guidance on how to implement employee vaccine mandates at community health centers.

Society for Human Resource Management
When May an Employer Reject a Religious Accommodation Request?
This article from summarizes the various factors that employers must consider when an employee requests a religious exemptions from being vaccinated.

Downloadable Form that Addresses Rejecting a Religious Accommodation Requests from Employees
This is a word document that can be downloaded and customized when employers are addressing religious accommodation requests.

The White House
Vaccination Requirements Are Helping Vaccinate More People, Protect Americans from COVID-19, and Strengthen the Economy
The White House issued a report analyzing the impact of COVID vaccine mandates on various sectors of the economy.


American Bar Association (ABA), Civil Rights and Social Justice (CRSJ)
Public Health Measures In Response to COVID-19
Recorded webinar that identifies new and proposed laws that facilitate social distancing, comparing them with laws that may hinder containment of the pandemic. (April 10, 2020)

American Public Health Association (APHA) & National Academy of Medicine (NAM)
COVID-19 Conversations
Webinar series that explores the state of the science surrounding the current outbreak of COVID-19 in the U.S. and globally, with a focus on the emerging evidence on how to best mitigate its impact. Webinar registration available now, recordings posted as created. (November 2020)

Center for Care Innovations (CCI)
COVID-19 Resources for the Health Care Safety Net
Webinars, case studies, toolkits, and interviews to help support safety net organizations.

Centers for Disease Control and Prevention (CDC)
Project Firstline
CDC’s National Training Collaborative for Healthcare Infection Control designed to help every frontline healthcare worker gain knowledge and confidence.

Social Media Toolkit: K-12 Schools Operational Strategy
Share CDC strategies for safely reopening and operating K-12 schools during COVID-19.

Centers for Disease Control and Prevention (CDC) Foundation
Contagious Conversations
Podcasts featuring in-depth conversations with experts who are sharing their perspectives related to the COVID-19 pandemic.

Center of Excellence for Integrated Health Solutions (COE)
Addressing the Social Determinants of Health: COVID-19 Impacts and Responses
Click here to access the slides.
An archived webinar on social determinants of health and COVID-19. (March 18, 2020)

Center for Infectious Disease Research and Policy (CIDRAP)
COVID-19 Podcasts and Webinars
Relevant webinars and audio podcasts by subject matter experts. Each focuses on a specific area of interest within the topic of COVID-19.

Education Health Center Initiative (EHCI)
COVID-19 Resources for Education Health Centers
Information on support calls, partner coronavirus resources, and more.

Adapting to a Public Health Crisis
Guide offers tips healthcare workers can use to prepare for public health emergencies, and ways to cope both during and after a public health crisis, and more.

Feldsman, Tucker, Leifer, and Fidell (FTLF)
Patient Confidentiality & COVID-19
Complimentary recorded webinar that explores federal government issued waivers, notices, and guidance documents affecting the compliance requirements under HIPAA and 42 CFR Part 2. (March 27, 2020)

Harvard T.H. Chan School of Public Health
The Forum
Video series of coronavirus topics.

Health Affairs
COVID-19 Resource Center Public Health
The website contains a cluster of research papers that focus on lessons for public health policy and practice that arose from the COVID-19 pandemic experience in the United States.

Mayo Clinic
COVID-19 Webinar Series
Series of one-hour webinars that features Mayo Clinic experts discussing the latest information on COVID-19. Webinar topics include health disparities, telemedicine, and the impact of COVID-19 on pediatric patients, among others.

Master’s in Data Science
A Primer on R0 for Infectious Diseases
Resource goes into detail regarding a term, R0 (“R-naught”). It includes an infographic that compares what different R0 values mean in terms of the spread of the virus.

National Health Care for the Homeless Council (NHCHC)
COVID-19 Town Halls
Series consists of weekly one-hour sessions with presenters from the HCH front lines bringing health care providers and homeless advocates a chance to hear best practices, ask questions, and engage in discussions on this fast-moving pandemic. Page includes registration for upcoming town halls and recordings of previous sessions.

Public Health Communications Collaborative (PHCC)
Messaging Resources
Use these resources to make sense of the latest developments, answer tough questions, and bolster your local public health outreach.

Preparing for Coronavirus (COVID-19) and Influenza: Free Online Training & Resources
Free, unlimited access to relevant resources to help healthcare professionals and individuals prepare and prevent the spread of infection.

TRAIN Learning Network
COVID-19 Training
Includes training from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), European Centre for Disease Prevention and Control (ECDC), and other organizations.

Veterans Affairs (VA)
Crisis Clinical Skills Training
Training materials for staff asked to be reassigned to the following areas: ICU, Wards, ED, Community Living Centers, Mental Health or Veterans Homes.

Weitzman Institute
COVID-19 Education and Resources
Includes recorded and upcoming training opportunities including the Weitzman ECHO COVID-19 Series. (November 2020)



Association of Fundraising Professionals (AFP)
Coronavirus/COVID-19 Resource Guide
Resources to help guide fundraising, donor communications and more, and what it means to engage with donors during a time in which in-person interaction is likely non-existent.

Capital Link
COVID-19 Funding & Financing Resources
Collection of COVID-19 funding sources and financing-related resources and tools.

Centers for Medicare & Medicaid Services (CMS)
2019-Novel Coronavirus (COVID-19) Medicare Provider Enrollment Relief Frequently Asked Questions (FAQs)
Answers to frequently asked questions regarding Medicare provider enrollment relief.

Coronavirus Disease 2019 (COVID-19)
COVID-19 FAQs for State Medicaid and CHIP agencies.

Coronavirus COVID-19 Stakeholder Calls – Podcast and Transcripts
Recordings and transcripts of CMS-hosted calls aimed at keeping stakeholders updated on their COVID-19 efforts.

Coverage and Reimbursement of COVID-19 Vaccines, Vaccine Administration, and Cost-sharing under Medicaid, CHIP, and BHP Toolkit.
CMS released an updated document regarding COVID-19 vaccine reimbursement policies that help ensure health centers are sufficiently reimbursed for their efforts in reaching patients and their communities.

COVID-19 Emergency Declaration Blanket Waivers for Health Care Providers
Updated in February 2021, this document outlines the proactive steps CMS has taken including the blanket waivers.

COVID-19 Frequently Asked Questions (FAQs) on Medicare Fee-for-Service (FFS) Billing
FAQs to supplement previously released FAQs on 1135 Wavers; updated.

COVID-19 Public Health Emergency Unwinding Frequently Asked Questions for State Medicaid and CHIP Agencies
This website contains answers to frequently asked questions (FAQs) about the conclusion of the COVID-19 Public Health Emergency.

Ending Coverage in the Optional COVID-19 Group
This webpage aids states in preparing for the end of the Public Health Emergency. Federal funding for the COVID-only optional group will end immediately – and entirely – on the first day after the COVID Public Health Emergency ends.

FAQS About Affordable Care Act Implementation Part 50, Health Insurance Portability and Accountability Act and Coronavirus Aid, Relief, and Economic Security Act Implementation
On October 4, the Federal government issued guidance stating that health insurers may impose surcharges on individuals who are eligible for COVID vaccines but are not vaccinated. (Alternatively, they may offer discounts to vaccinated individuals.) The maximum allowable surcharge (or discount) is 30% of the total plan cost, and individual with medical exemptions may not be penalized.  (This does not apply to persons with religious exemptions.)

FAQS About Families First Coronavirus Response Act and Coronavirus Aid, Relief and Economic Security Act Implementation Part 44 
This document, updated in February 2021, addresses the requirements for group health plans and health insurance issuers to provide benefits for certain items and services related to diagnostic testing for COVID-19, qualifying preventive services, COVID-19 vaccines and other health coverage issues without imposing any cost-sharing requirements, prior authorization, or other medical management requirements.

MLN Matters: New & Expanded Flexibilities for RHCs & FQHCs during the COVID-19 PHE
Both Congress and CMS have made several changes to the RHC and FQHC requirements and payments. This article was revised to provide the updated rate effective January 1, 2021 for G2025.

Rural Crosswalk: CMS Flexibilities to Fight COVID-19
Published in November 2020; this document highlights COVID-19 related provisions that CMS has issued and/or carried out during the Public Health Emergency (PHE) that impact Rural Health Clinics (RHCs), Federally Qualified Health Centers (FQHCs), and other healthcare settings.

Unwinding and Returning to Regular Operations after COVID-19
For states and stakeholders concerned about the unwinding and resources to help plan and prepare.

Community Resource Center (CRC)
COVID-19 Funding Updates
Information on rapid response funding in Colorado and the nation as well as flexible funding and funder operations updates.

Corporation For Supportive Housing (CSH)
What Health Centers Need to Know about CARES Act: An Interactive Resource Guide
The Coronavirus Aid, Relief, and Economic Security Act (CARES Act) was passed on March 27, 2020. The Act provides for over $2 trillion dollars in stimulus funding to combat the economic downturn due to the coronavirus pandemic.

Draffin Tucker
Provider Relief Fund Reporting Requirements
The accounting/ auditing firm Draffin Tucker has offered to do a free webinar for CHCs about the rules, reporting requirements, etc., associated with Provider Relief Funding.  The webinar is scheduled for Thursday, June 24 at 2:00 PM ET.

Federal Emergency Management Agency (FEMA)
Coronavirus (COVID-19) Pandemic: Eligible Emergency Protective Measures
Fact sheet on assistance for emergency protective measures including, but not limited to, emergency medical care, medical sheltering, and management of immediate threats to public health and safety. Eligible applicants are states, territories, tribes, local governments, and private nonprofit organizations.

Grant Watch
Coronavirus (COVID-19) Grants
Category of grants enabling nonprofits, small businesses, and individuals to easily locate and access grants and loans during the COVID-19 pandemic.

Health Resources & Services Administration (HRSA)
COVID-19 Claims Reimbursement
Reimbursement program for testing and treating uninsured patients.

COVID-19 Claims Reimbursement to Health Care Providers and Facilities for Testing, Treatment, and Vaccine Administration for the Uninsured
Website explains the process for providers to file claims for reimbursement for testing and treating the uninsured.  Providers can also request reimbursement for COVID-19 vaccine administration once available.

Novel Coronavirus (COVID-19) Frequently Asked Questions: Funding and Other Resources
Answers to frequently asked questions on HRSA funding for health centers during COVID-19.

Provider Relief Fund Reporting Portal
Provider Relief Fund (PRF) recipients who received funds prior to June 30, 2020, have through September 30, 2021, to complete reports. New Grace Period announced: HHS announced the grace period to support those facing natural disasters and Delta variant Surge. While the September 30 deadline for reporting has not changed, recoupment or other enforcement actions will not be initiated during the grace period, lasting October 1-November 30.

Rural Health Clinic COVID-19 Testing and Mitigation Program Funding Distribution
As part of the American Rescue Plan, the U.S. Department of Health and Human Services (HHS) through the Health Resources and Services Administration (HRSA) provided $424.7 million in funding on June 11,2021, to over 4,200 Rural Health Clinics (RHCs) for COVID-19 testing and mitigation.

Independent Sector
CARES Act: How to Apply for Nonprofit Relief Funds
Help navigating additional funding with the CARES Act Chat Box and other resources.

Internal Revenue Service (IRS)
COVID-19-Related Tax Credits for Required Paid Leave Provided by Small and Midsize Businesses FAQs
Guidance on the refundable tax credits and the procedures to receive payment of the advance credit.

Kaiser Family Foundation (KFF)
What Happens When COVID-19 Emergency Declarations End? Implications for Coverage, Costs, and Access
This brief provides an overview of the major health-related COVID-19 federal emergency declarations that have been made, and then summarizes the flexibilities that will be impacted by the end of the Public Health Emergency (PHE).

National Academy for State Health Policy (NASHP)
States’ COVID-19 Public Health Emergency Declarations
This NASHP 50-state tracker provides each state’s active emergency orders that have provided additional authorities, flexibilities, or requirements in order to safeguard residents from the effects of the pandemic.

The End of the COVID-19 Public Health Emergency
This webpage provides information on how states are planning for the end of the federal COVID-19 public health emergency.

National Association of Community Health Centers (NACHC)
Cashflow Options for Health Centers with more than 500 Employees
Documents outlining cash flow options available to these larger health centers. (Updated April 5, 2020)

Cashflow and Payroll Options for Health Centers During the COVID-19 Crisis
Begins with a chart summarizing all program options, and is followed by a full-page overview of each program. (Updated March 30, 2020)

COVID-19: CHC Finance Toolkit
Guidance in critical areas that health center leaders should focus on during these difficult times. Some of the topics included are cashflow planning, Cares Act guidance, and remote work best practices.

COVID-19 Health Center Governance Resources
Links to several NACHC documents that discuss how health center boards are exercising their governance duties related to COVID-19.

Resources for CHCs about Using and Reporting on Provider Relief Funds
As CHCs prepare to report by September 30, 2021 on how they used their Provider Relief Funds (and
whether they must return any), this resources may be helpful.

National Council of Nonprofits
Nonprofits and Coronavirus, COVID-19
Information and resources that nonprofits can use to prepare and respond.

National Rural Health Resources Center
COVID-19 Funding Sources Impacting Rural Providers
This document is intended to support rural health care providers, along with their state and local partners, navigate the availability of federal funds to support the novel coronavirus (COVID-19) pandemic response and recovery efforts.

U.S. Department of Agriculture (USDA), Rural Development
Immediate Measures to Help Rural Residents, Businesses and Communities Affected by COVID-19
Information on USDA’s immediate actions to help rural residents, businesses, and communities affected by the COVID-19 outbreak.

U.S. Department of Health and Human Services (HHS)
HHS Announces the Availability of $25.5 Billion in COVID-19 Provider Funding
The Biden-Harris Administration announced on September 10, 2021 that the U.S. Department of Health and Human Services (HHS), through the Health Resources and Services Administration (HRSA), is making $25.5 billion in new funding available for health care providers affected by the COVID-19 pandemic. Combined application for American Rescue Plan rural funding and Provider Relief Fund Phase 4 will open on September 29, 2021.

Letter to Governors regarding Public Health Emergency Extension
The current public health emergency was renewed effective January 21, 2021, and will be in effect for 90 days.

News Releases
This webpage links to several News Releases from HHS regarding funding released through the American Rescue Plan and other COVID-related and CMS funding.

Resources for CHCs re: using and reporting on Provider Relief Funds
Resources for CHCs as they prepare to report how they used their Provider Relief Funds by September 30, 2021.

U.S. Small Business Administration (SBA)
Coronavirus (COVID-19) – Small Business Guidance & Loan Resources
Information including funding options, recovery information in languages other than English, guidance for businesses and employers, and more.

Disaster Assistance
Low-interest disaster loans to help businesses and homeowners recover from declared disasters.



Agency for Healthcare Research and Quality (AHRQ)
COVID-19: Patient Safety and Quality Improvement Skills to Deploy during the Surge
Editorial that proposes a five-step strategy for patient safety and quality improvement staff to leverage their skills to support patients, staff, and organizations during the COVID-19 pandemic.

American Public Health Association (APHA)
Get Ready
Consumer resource that helps Americans prepare themselves, their families, and their communities for all disasters and hazards, including pandemic flu, infectious disease, natural disasters, and other emergencies.

Resources for Clinics and Health Workers in a Global Pandemic
Plan template and checklist to assist health centers in planning their response to the COVID-19 pandemic as well as free online trainings based on the documents.

Centers for Disease Control and Prevention (CDC)
Natural Disasters, Severe Weather, and COVID-19
Website that includes information on preparedness and recovery during the COVID-19 response.

Staffing Resources
Staffing resources and guidance.

Centers for Medicare & Medicaid Services (CMS)
Coronavirus Waivers & Flexibilities
This webpage contains CMS fact sheets that help the health care sector transition to operations once the Public Health Emergency ends.

Creating a Roadmap for the End of the COVID-19 Public Health Emergency
This webpage contains information on what the health care system should expect at the end of the COVID-19 Public Health Emergency.

Health Care System Resiliency
This webpage contains resources from on how to reestablish certain health and safety standards and other financial and program requirements at the end of the COVID-19 PHE.

Top 10 Fundamental Actions to Prepare for Unwinding and Resources to Support State Efforts
This tool highlights 10 fundamental actions states should complete to prepare for unwinding
and provides links to the relevant existing CMS guidance and other resources to support state
planning efforts.

Community Health Association of Mountain/Plains States (CHAMPS)
Sample Job Descriptions
COVID-19 specific sample job descriptions.

The Conversations Project
COVID-19 Resources
Guides and resources to help people talk about their wishes for end-of-life care specific to COVID-19.

Emergency Management Advisory Coalition (EMAC)
Coronavirus Disease 2019
Clearinghouse of resources for health centers and Primary Care Associations (PCAs).

Employers Council
Coronavirus (COVID-19) Resources
Information for employers to help them effectively operate during the Coronavirus crisis.

Extension Disaster Education Network (EDEN)
Epidemic Preparedness for Community Organizations
Walks organizations through a process to learn about potential epidemics, serve their members, and serve their communities before, during, and after an epidemic.

Federal Emergency Management Agency (FEMA)
Coronavirus (COVID-19) Response
Information about FEMA’s response to COVID-19.

Exercise Starter Kit for Pandemic Preparedness
Documents to help with Pandemic Planning Workshops.

Healthforce Center at University of California San Francisco (UCSF)
COVID-19 Health Workforce Surge Planning
Page updated frequently with quick turnaround recommendations and other rapid response resources that support rapid scale-up of the health workforce to address the COVID-19 crisis.

Health Center Resource Clearinghouse
Basic Preparations for Fluid Operations During a Pandemic: A COVID-19 Operations Resource Packet
This packet contains basic, sample procedures and workflows informed by health centers that are currently managing ‘new normal’ operating procedures.

Health Resources & Services Administration (HRSA)
COVID-19 Grantee Frequently Asked Questions
Answers to a few of the more common questions HRSA has received from grant recipients concerning important COVID-19 grants policies.

Emergency Preparedness and Recovery Resources for Health Centers
Includes information specific to health centers during emergencies, including COVID-19 related bulletins and links to CDC resources, plus general information about change in scope, FTCA, and more.

Novel Coronavirus (COVID-19) Frequently Asked Questions
Includes information on funding, resources, and oversight, providing care during emergencies, service delivery, and more.

Institute for Healthcare Improvement (IHI)
8 Lessons from a COVID-19 Surge Hotspot
Article to help communities learn from the experiences of a health system in New York City.

Co-Producing COVID-19 Recovery
Key factors to help organizations partner with patients and face recovery.

COVID-19: Early Learning from One of the Epicenters
Account of an IHI Leadership Alliance call regarding lessons learned from one of the U.S. epicenters of the disease.

COVID-19 Guidance and Resources
List of Coronavirus Disease 2019 (COVID-19) guidance and resources intended to be helpful for hospital and health system leaders and health care providers.

National Association of Community Health Centers (NACHC)
Board Oversight of Quality During the COVID-19 Pandemic
This short resource outlines various factors for board consideration regarding quality oversight and mitigating risks related to quality during the pandemic.

Health Center Boards and the Novel Coronavirus (COVID-19)
Discusses how health center boards are exercising their governance duties given COVID-19.

Health Centers on the Front Lines of COVID-19: $7.6 Billion Lost Revenue and Devastating Impact on Patients and Staff
Fact sheet on the impact on day-to-day operations, staffing, care delivery, and short- and long-term budgets.

Pandemic-Related Budgeting Considerations for Health Center Boards
This article summarizes key pandemic-related considerations for health centers boards in the budgeting process. Additionally, this resource contains a list of discussion questions for boards at the end of the document.

Resource Packet: COVID-19 FQHC Employment Issues/Human Resource Guidance
Packet contains guidance on emerging and immediate human resource/employment questions relevant to federally qualified health centers (FQHCs) across the country.

National Association of Community Health Workers (NACHW)
COVID-19 Resources
List of materials and resources to support Community Health Workers (CHWs) during COVID-19.

National Center for Farmworker Health (NFCH)
NCFH Covid19 Measures for Mobile Health Units
This video showcases how Salud Family Health Centers in Colorado made adaptations to their mobile health unit to ensure the safety of their patients and staff while providing care during the pandemic.

National Committee for Quality Assurance (NCQA)
Coronavirus and NCQA
Website includes NCQA changes and its response COVID-19.

Office for Civil Rights (OCR), U.S. Department of Health and Human Services (HHS)
BULLETIN: Civil Rights, HIPAA, and the Coronavirus Disease 2019 (COVID-19)
Bulletin to ensure that entities covered by civil rights authorities keep in mind their obligations under laws and regulations that prohibit discrimination on the basis of race, color, national origin, disability, age, sex, and exercise of conscience and religion in HHS-funded programs.

Technical Resources, Assistance Center, and Information Exchange (TRACIE), HHS, ASPR
COVID-19 Workforce Toolkit
Curated collection of resources and tools for decision-makers managing healthcare workforce challenges in response to the COVID-19 emergency.

Healthcare Operations During the COVID-19 Pandemic ASPR TRACIE Speaker Series
This document contains links to the speaker series focused on how the COVID-19 pandemic brought healthcare and public health, emergency medical services, and emergency management together to adjust healthcare operations.

The Urban Institute
Healthcare System Preparedness for Secondary Disasters during COVID-19
List of policies that would help protect the most vulnerable for the economic and health implications of the COVID-19 outbreak.

U.S. Department of Health & Human Services (HHS)
Strategies for Managing a Surge of COVID-19 Cases
This document is intended to provide guidance to the state, tribal, local, and territorial (STLT)
jurisdictions on how to enhance their healthcare capacities in response to a surge in COVID-19 cases.



Health Resources & Services Administration (HRSA)
COVID-19 Frequently Asked Questions (FAQs): FTCA Requirements
Answers to a few of the more common questions HRSA has received from grant recipients concerning important COVID-19 FTCA policies.

Health Center Volunteer Health Professionals
Website contains information about Volunteer Health Professionals (VHPs).  VHPs of deemed health centers may receive deemed Public Health Service employment status, with associated Federal Tort Claims Act (FTCA) coverage. For each volunteer to be eligible for FTCA coverage, HRSA must approve an application that demonstrates that the individual meets all of the FTCA VHP Program requirements.

National Association of Community Health Centers (NACHC)
COVID-19 & FTCA Office Hour Recording
Answers to specific questions around COVID-19 and FTCA including telehealth, provider coverage, volunteer providers, deeming applications, particularized determination, and more. (April 7, 2020)



Community Resource Center (CRC)
Zoom Meeting Tutorial
Recorded training that walks through the basics of using Zoom Meetings and shares tips and tricks to effectively using the platform. (March 20, 2020)

Federal Communications Commission (FCC)
FCC Emergency Broadband Benefit Program
The Federal Communications Commission (FCC) created this temporary program to help eligible individuals and households afford internet service during the pandemic. Eligible households can enroll through an approved broadband service provider.

Remote Work Toolkit
Information to help teams make the most of their time while working from home including resources on striking the right work-life balance, turning in-person events into engaging online events, managing a fully remote team, keeping employees prepared, safe, and happy, and more.

Harvard Business Review
A Guide to Managing Your (Newly) Remote Workers
Specific, research-based steps managers can take without great effort to improve the engagement and productivity of remote employees, even when there is little time to prepare.

HITEQ Center
Cybersecurity Checklist for Health Center Staff Working Remotely
Printable PDF checklist that provides a guide for health center staff to mitigate cybersecurity risks and threats during times of emergency and incident response that have them working remotely.

The Inline Group
5 Ways to Stay on Track During Quarantine
Tricks for staying on track while working from home.

Integrated Work
Tips for Tackling Zoom Fatigue
Strategies to keep oneself fresh and happy to be on video calls throughout the work day.

The Motley Fool 
10 Tips To Work From Home In A Coronavirus-Plagued World
Ten tips to make remote work experience as productive and successful as it can be.

How To Keep The Spirit Of Teamwork Alive While You’re Working From Home During Coronavirus
Recommendations for how to get started telecommuting.