Telehealth During COVID-19 Resources

Telehealth keeps providers connected with patients while they are isolating and social distancing. It may also become a valuable resource for future operations. Follow the links below for:


Agency for Healthcare Research and Quality (AHRQ)
Easy-to-Understand Telehealth Consent Form
Sample telehealth consent form that is easy to understand. The form includes language for healthcare providers that have curtailed in-person visits due to COVID-19.

The Evidence Base for Telehealth: Reassurance in the Face of Rapid Expansion During the COVID-19 Pandemic
White paper commentary summarizing evidence on selected topics from reports that may be relevant in the context of the response to the COVID-19 pandemic.

How to Obtain Consent for Telehealth
Information on how to obtain consent for telehealth.

Telehealth and Patient Safety During the COVID-19 Response
Essay and interview that addresses the use of telehealth technologies that have rapidly increased as a means of ensuring the safety of both patients and frontline providers by minimizing potential exposure to COVID-19.

Corporation for Supportive Housing (CSH)
Telehealth Basics for Supportive Housing Providers and their Health Center Partners
Guidance for providers looking to support residents getting connected to telehealth.

Health Information Technology, Evaluation, and Quality Center (HITEQ)
Getting a New Workflow and Process Started During COVID-19 Pandemic
Quick start guide for health centers making this change.

Telehealth Policy During Coronavirus/COVID-19 Pandemic
Telehealth information, including policy and regulatory developments, relevant to coronavirus/COVID-19 pandemic as it impacts health centers.

Telehealth Using Non-Traditional Technology for Telehealth During COVID-19 Pandemic
Telehealth technology considerations and list of acceptable and unacceptable technologies to use for telehealth during the COVID-19 epidemic.

Fitzhugh Mullan Institute for Health Workforce Equity, George Washington University 
Telehealth to Support Primary Care during COVID-19
Recorded webinar that covers how the Project ECHO model is being applied to support primary care providers during the pandemic and reports how primary care practitioners are applying emerging telehealth policies.

Great Plains Telehealth Resource & Assistance Center (GPTRAC)
Telehealth Quickstart
Guide to help organizations get started quickly in telehealth as COVID-19 forces rapid changes in healthcare. Includes presentations with tips and other resources.

Hawaii State Department of Health Genomics Section
Telehealth Best Practices
Short video (four minutes) on best practices for telehealth including environment, lighting, equipment set up, and personal appearance.

Multi-Discipline Licensure Resource Project (MDLR)
A Professional’s Guide to Licensure
A license information hub for Occupational Therapists, Physical Therapists, Psychologists and Social Workers specific to practice during the COVID-19 pandemic.

National Association of Community Health Centers (NACHC)
Telehealth Implementation Quick Guide – COVID-19 Resource
Guide that provides a short overview of reimbursement and legal considerations for telehealth during the pandemic, operational guides compiled from health centers implementing telemedicine and telephonic visits, and sample workflows.

National Consortium of Telehealth Resource Centers (NCTRC)
COVID-19 Telehealth Toolkit
Seven-page toolkit covering telehealth basics and how it can be used during the COVID-19 outbreak.

Telehealth and COVID-19
Recorded webinar on conducting telehealth during the COVID-19 outbreak. (March 19, 2020)

National Network for Oral Health Access (NNOHA)
NNOHA Teledentistry Visit Example
This video depicts a condensed live, synchronous teledentistry visit. Dental programs should review their state’s teledentistry legislation and reimbursement guidelines.

Northwest Regional Telehealth Resource Center (NRTRC)
Quick Start Guide to Telehealth
This quick start guide is for health care providers who wish to implement simple web-based video to interact with their patients.

Federal and State Changes Since COVID-19
Video by Mei Kwong, Executive Director for the Centers for Connected Health Policy. (September 2020)

Project ECHO
Telemedicine Hack
A 10-week learning community to accelerate telemedicine implementation for ambulatory providers. Scroll down to see session recordings and telehealth resources.

Telemedicine Magazine
Why the Telemedicine Physical is Better Than You Think
Article addressing potential physician concerns regarding the telemedicine physical examination.

Wyoming Telehealth Network
How to Put the Tele into Telehealth
Recorded webinar on the basics of telehealth technology.



Adirondack Health Institute (AHI)
Telehealth/Telemedicine Resources
Telehealth-related resource documents for the benefit of regional organizations.

American Academy of Family Physicians (AAFP)
Using Telehealth to Care for Patients During COVID-19 Pandemic
Information for providers offering telehealth services.

The British Medical Journal (BMJ)
COVID-19: A Remote Assessment in Primary Care
Information on conducting a 10-minute virtual consultation for COVID-19 patients.

California Telehealth Resource Center
Patient Education Resources
Video and fact sheets for patients that explain what telehealth is, what to expect during a telehealth visit, and why telehealth is useful.

Center for Care Innovations (CCI)
COVID-19 Resources for the Health Care Safety Net
Webinars, case studies, toolkits, and interviews to help support safety net organizations including on virtual care, managing complex clinical cases and virtual group visits, telehealth technology 101, and more.

Telehealth and Telephone Visits in the Time of COVID-19: FQHC Workflows and Guides
Sample workflows and guidance for how clinics can make this transition.

Telemedicine for Health Equity Toolkit
CCI developed this toolkit to provide background information as well as concrete guidance relevant to safety-net healthcare systems looking to initiate, expand, or improve their telemedicine programs.

Centers for Disease Control and Prevention (CDC)
Trends in Use of Telehealth Among Health Centers During the COVID-19 Pandemic — United States, June 26–November 6, 2020
This article highlights how telehealth can facilitate access to care, reduce risk for transmission of SARS-CoV-2, conserve scarce medical supplies, and reduce strain on health care capacity and facilities while supporting continuity of care.

Centers for Disease Control and Prevention (CDC), Clinician Outreach and Communication Activity (COCA)
Clinician Outreach and Communication Activity Calls/Webinars – The Role of Telehealth in Expanding Access to Healthcare During the COVID-19 Pandemic: Considerations for Vaccine Uptake/Monitoring for Adverse Events – March 11, 2021(WC) – WC2922-031121
This call took place on March 11, 2021 and covered considerations for vaccine uptake and the role of telehealth in expanding access to healthcare.

Colorado Health Institute
New Research Shows the Importance of Telemedicine During the Pandemic
Blog post published Nov 20, 2020 that highlights some of the findings from new research indicating the important value of telemedicine during the COVID-19 pandemic and beyond.

Value and Impact of Telemedicine During the COVID-19 Response
Article published Nov 4, 2020 about how the COVID-19 pandemic has forced a rapid and unprecedented change in health care delivery.
Telehealth in the Time of COVID-19: Best Health Center Resources
Resources on the subject of telehealth and COVID-19, many of them specific to health centers, and all from trusted sources.

Health Efficient
Telehealth and Zoom: What You Need to Know to Stay Secure Online
Information on protecting telehealth practice from malicious attacks.

Health Resources & Services Administration (HRSA)
Novel Coronavirus (COVID-19) Frequently Asked Questions: Service Delivery
Information on service delivery during COVID-19 including FAQs on telehealth.

Office for the Advancement of Telehealth
Since the COVID-19 pandemic, telehealth expanded as a tool to provide medical care remotely.  The Health Resources & Services Administration (HRSA) promotes telehealth as a way to deliver health care. HRSA’s focus is to improve health care in rural, urban, and underserved communities.

What Do You Need to Use Telehealth?
The Health Resources & Service Administration (HRSA) has created a short video that can be shared with patients to give them tips to successfully use telehealth for their appointments. Patients can learn about device options and appointment preparation.

Institute for Healthcare Improvement (IHI)
What to Say During Telehealth Visits with Older Adults
Script to help structure telehealth appointments and wellness checks, guided by Age-Friendly Health Systems 4M Framework.

John Snow Inc., (JSI) Voices of Public Health
Telehealth: A Tool to Support Your Integrated Care Approach
This podcast features JSI’s Stacey Moody who talks to Donald Moore, CEO of the Pueblo Community Health Center, on how to develop and use telehealth when tackling integrated care.

Mid-Atlantic Telehealth Resource Center (MATRC)
MATRC Telehealth Resources for COVID-19
Compilation of MATRC’s most frequently asked questions and requested resources.

Using Technology to Improve Healthcare Access in Rural Communities
A new resource on the benefits of using telehealth technologies in rural communities amid COVID-19, and the potential long-term solutions telehealth technologies could create.

National Association of Community Health Centers (NACHC)
Community Health Centers Telehealth Promising Practices: Case Studies from the COVID-19 Pandemic
This collection of case studies highlights ten community health centers’ promising practices and lessons learned in adoption or expansion of telehealth delivery in response to the covid-19 pandemic.

Environmental Scan of Telehealth Technical Assistance Resource: A Product of the National Health Center Telehealth Resource Center Project, 2022
NACHC and the Center for Connected Health Policy provides a curated list of top telehealth technical assistance resources for FQHCs interested in implementing, operating, expanding or sustaining a telehealth program.

Health Centers’ Use of Telehealth Prior to and During COVID-19
Factsheet that discusses how COVID-19 has impacted health centers’ use of telehealth technology and ongoing barriers that are preventing health centers from having full capability. The factsheet also covers health centers’ telehealth usage prior to COVID-19 and the services they provided via the technology.

Telehealth Mythbusters for Health Centers to Consider
NACHC’s State Affairs team presents a new living document capturing common telehealth myths and challenging them with data and insights from NACHC research, academic studies, state intelligence, and outside stakeholders such as the Bipartisan Policy Center.

Telehealth Office Hours: Optimizing Telehealth Workflows
NACHC and the Telehealth Resource Centers discussed new trends in telehealth optimization, funding & reimbursement. They reviewed the current federal landscape as it relates to Telehealth in addition to highlighting recent trends in telehealth to include hybrid care models.

Telehealth Optimization Quick Guide for Health Centers (April 2021)
This Resource Guide is intended to support health centers looking to advance telehealth or virtual services during covid-19 pandemic response and operational recovery.

National Center for Farmworker Health
Patient Telehealth Readiness Assessment Tool
This document is intended to assist healthcare providers to identify a patient’s willingness or need for resources and/or skills to engage in Telehealth services.

National Emergency Tele-Critical Care Network (NETCCN)
The National Emergency Tele-Critical Care Network Project
NETCCN is an evolving network of clinical care teams that provide expert medical advice to anyone who needs it, wherever they may be, using network enabled mobile devices such as – cell phones, tablets, computers.

New England Journal of Medicine Group (NEJM Group)
Telehealth: The Right Care, at the Right Time, via the Right Medium
This commentary in the NEJM Catalyst discusses the details of telehealth-specific triage protocols developed at UCLA Health.

Northeast Telehealth Resource Center (NETRC)
COVID-19 Epidemic Telehealth Webliography Toolkit
Comprehensive collection of resources related to telehealth and COVID-19 response.

Primary Care Development Corporation (PCDC)
COVID-19 & Telemedicine Technical Assistance
Training and resources on telemedicine including webinars, practice tools, and more.

Provider Bridge
Provider Bridge: Mobilizing Health Care Professionals During COVID-19
Provider Bridge will make it easier for health care entities to connect with registered health care professionals to expand workforce needs by providing access to a database of verified, volunteer clinicians willing to provide telehealth services during emergencies.

South Central Telehealth Resource Center (SCTRC)
Telehealth Etiquette Video Series
Series of videos from which participants can learn the difference between a bad, good, and even better telehealth consultation.

Technical Resources, Assistance Center, and Information Exchange (TRACIE), HHS, ASPR
Cybersecurity Topic Collection
The resources in this Topic Collection can help stakeholders better protect against, mitigate, respond to, and recover from cyber threats, ensuring patient safety and operational continuity.

U.S. Department of Health and Human Services (HHS)
Telehealth for Rural Areas
This guide includes strategies for developing rural telehealth programs, reaching rural patients online, addressing internet access, and billing. Spanish.

Compilation of resources for both patients and providers, providing tips on improving telehealth utilization.

Turn to Telehealth Partner Toolkit
This toolkit includes downloadable sample newsletter articles, social media content, tip sheets, graphics, and web badges that connect patients and providers to the most current information about telehealth and its benefits.

Weitzman Institute
Telehealth and Patient Engagement Strategies: The Operations Team Perspective
Presentation Slides
Recorded ECHO webinar on how operations teams can increase patient engagement in telehealth.



Baird, Kurtz & Dobson (BKD) CPAs & Advisors
CMS Loosens Restrictions on RHC & FQHC Telemedicine Services – COVID-19 Updates
Slides from a webinar presentation from BKD on loosened CMS restrictions on telemedicine services during COVID-19.

Center for Connected Health Policy (CCHP)
COVID-19 Telehealth Coverage Policies
Summary of telehealth coverage policies for various public and private payers.

Finalized CY 2021 Medicare Physician Fee Schedule, December 2020
One of the most significant areas addressed relates to the codes that are eligible for telehealth reimbursement in Medicare. CMS is making permanent reimbursement of certain select codes that are currently on the Medicare temporary telehealth list as a result of the Public Health Emergency.

Centers for Medicare & Medicaid Services (CMS)
Coronavirus Waivers and Flexibilities List
Learn how we’re easing burden and helping providers care for Americans by offering new waivers and flexibilities.

General Provider Telehealth and Telemedicine Tool Kit
Six-page document designed to provide information on telehealth and telemedicine policies during the COVID-19 crisis.

State Medicaid & CHIP Telehealth Toolkit
This telehealth toolkit includes FAQs that are directly relevant to FQHCs.

Colorado Department of Health Care Policy & Financing (HCPF)
Telemedicine – Provider Information
Guidance which allows Colorado health centers to be reimbursed for telehealth services.

Federal Communications Commission (FCC)
Chairman Pai Announces Plan for $200 Million COVID-19 Telehealth Program
News release with information on new FCC program to help eligible health care providers purchase telecommunications, broadband, and devices to provide telehealth services to COVID-19 patients.

Feldsman, Tucker, Leifer, and Fidell (FTLF)
Coronavirus Appropriations Act of 2020
Complimentary recorded webinar that describes the new telehealth flexibilities in the Appropriations Act and PAL 2020-01, discusses the President’s recent national emergency declaration, and explains the broader impact of each on health centers.

Health Information Technology, Evaluation, and Quality Center (HITEQ)
Coronavirus/COVID-19 Resources
Information on telehealth policy and practice, FTCA coverage, funding, and more.

Office for Civil Rights (OCR), U.S. Department of Health and Human Services (HHS)
Notification of Enforcement Discretion for Telehealth Remote Communications During the COVID-19 Nationwide Public Health Emergency
HIPAA Guidance for telehealth in the time of COVID-19.

Rural Telehealth Research Center (RTRC)
Rural Telehealth Research Center
The Rural Telehealth Research Center (RTRC) is focused on building the evidence base for telehealth, especially in rural settings. The goal of RTRC is to conduct and disseminate research on rural telehealth that contributes to building a high-performance system in rural America. RTRC is a collaboration of the University of Iowa, University of North Carolina-Chapel Hill, and the University of Southern Maine.

Southwest Telehealth Resource Center
Billing Guides
Up-to-date billing guides in light of the end of the public health emergency making changes in different areas for billing and coding.

U.S. Department of Health and Human Services (HHS)
FAQs on Telehealth and HIPAA During the COVID-19 Nationwide Public Health Emergency
Frequently asked questions on telehealth and HIPPA during the COVID-19 outbreak.

Medicare Telemedicine Health Care Provider Fact Sheet
Information about policy changes that build on the regulatory flexibilities granted under the President’s emergency declaration.



For more information, visit CHAMPS’ Provider Resources: Behavioral Health Providers.

Addiction Technology Transfer Center Network (ATTC)
ATTC Network COVID-19 Response Resources
The online catalog of COVID-related resources includes regularly updated guidance and trainings for professionals in the field.

American Psychological Association
Telemental Health Resources
Collection of telehealth resources and guidance with focus on mental health providers.

Drug Enforcement Administration (DEA)
Use of Telemedicine While Providing Medication Assisted Treatment (MAT)
One-page guidance on the use of telemedicine while providing MAT.

Mental Health Technology Transfer Center Network (MHTTC)
Telehealth Learning & Consultation (TLC) Tuesdays
Weekly online series for providers who are unfamiliar with telehealth. Technology Transfer Center (TTC) Network specialists will devote the first 20 minutes of each hour-long session to a specific topic, then address questions submitted by TTC Tuesday registrants. Recordings of the 20-minute presentations as well as additional resources are posted on this page.

National Action Alliance For Suicide Prevention
COVID Guidance: Screening for Suicide Risk During Telehealth Visits
With the pandemic, screening for or assessment of suicide risk must now occur virtually in addition to face-to-face interactions.

National Council for Behavioral Health (NCBH)
Resources for COVID-19
Resources including information on conducting telemedicine visits, telehealth and privacy laws, supplies for health providers, and human resources.

National Council for Mental Wellbeing (NCMH)
Pandemic Era Telehealth Innovations in Mental Health and Substance Use Treatment
A report outlining best practices and lessons learned from telebehavioral health innovations developed in the COVID-19 pandemic.

Free Telehealth Course Series
Telehealth course series that provides valuable information on practical applications of telehealth services in behavioral healthcare organizations.

Substance Abuse and Mental Health Services Administration (SAMSHA)
Training and Technical Assistance Related to COVID-19
The Substance Abuse and Mental Health Services Administration (SAMHSA) created this list of resources, tools, and trainings for behavioral health and recovery providers.

University of Colorado Anschutz Medical Campus
COVID19 Resources for Telehealth Providers
Collection of resources for telemental health curated by the Department of Psychiatry.

U.S. Department of Health and Human Services (HHS)
Best Practice Guide: Telehealth for Behavioral Healthcare
This guide provides an overview of behavioral telehealth, information for getting started and creating your strategy, billing, and best practices.



For more information, visit CHAMPS’ Provider Resources: Oral Health Providers.

American Dental Association (ADA)
COVID-19 Coding and Billing Interim Guidance
Guide intended to help dental offices navigate issues related to coding and billing for virtual appointments during the current COVID-19 pandemic.

Understanding and Documenting Teledentistry Events
Guide published to educate dentists and others in the dental community on these procedures and their codes.

Henry Schein Special Markets
The Virtual Dental Home A Guide to Portable & Teledentistry Essentials
Guide to help providers offer successful virtual dental homes and teledentistry.

Teledentistry Regulations in Your State
This is a quick reference guide to the status of teledentistry regulation in each U.S. state. Click on a state in the interactive map to find out what level of teledentistry regulations exist in the state.

National Network for Oral Health Access (NNOHA)
Informed Consent For Virtual Services in English and in Spanish
A consent form for virtual services from NNOHA’s Dental Forms Library.

Video: Live, Synchronous Teledentistry Visit
This video depicts a condensed, live, synchronous teledentistry visit. It demonstrates how teledentistry can be used for preventive oral health visits.

Teledentistry Listening Session
Recorded webinar and slides from a listening session on teledentistry to support health centers in maintaining continuity of care in response to COVID-19. (April 1, 2020)

Thomas Poelman, DDS
Nationwide Survey of Teledentistry Regulations
Document outlining why teledentistry matters, state by state teledentistry checklists, example regulatory language, and more.