Telehealth improves access to quality health care while overcoming persistent workforce shortages and may be used as a strategy to address geographic, economic, transportation, and linguistic barriers to health care.

Please follow the links below for:

REPORTS, WHITE PAPERS, AND POLICY

Center for Connected Health Policy (CCHP)
Medicaid Program Reimburses FQHCs for Telehealth Services
Fall 2022 Report that was requested and funded by NACHC that includes the fee for service policies for federally qualified health centers.

Medicare Advantage (MA) Policy Information
MA plans may cover telehealth services. Check with the MA plan for specific details about covered services.

Policy Finder
A free database for telehealth-related laws and regulations across all 50 states and at the federal level from the National Telehealth Policy Center.

State Telehealth Policies
This page shows state-specific telehealth policies for private payers and Medicaid programs.

State-Specific Information Available on Telehealth Policies
Fall 2023 Summary Report of state telehealth laws and Medicaid program policies related to telehealth.

Telehealth Policy Across the U.S. in 2024
Video and PowerPoint that provide an update on federal telehealth policies, issues to look for in 2024 at the state and federal levels, and what could happen with telehealth in the first full year after the COVID-19 pandemic.

Centers for Medicare and Medicaid Services (CMS)
Medicare Telehealth Trends Report
This report is about people with Medicare who utilized telehealth services between January 1, 2020 and June 30, 2023.

Institute for Healthcare Improvement (IHI)
Telemedicine: Ensuring Safe, Equitable, Person-Centered Virtual Care
This 2021 white paper describes a framework for ensuring safe, equitable, person-centered telemedicine. It provides recommendations for implementing them and explores considerations for the future of telemedicine.

Kaiser Family Foundation (KFF)
Telehealth Delivery of Behavioral Health Care in Medicaid
This January 2023 issue brief shares findings from a survey of state Medicaid programs. This resource discusses how states are expanding behavioral health telehealth policy, trends that states have observed in behavioral health telehealth utilization, and key issues to watch.

Stanford University
White Paper on Telehealth in the Rural American West
This 2019 white paper examines how telehealth and policy can improve access disparities and treat specific crises in the rural West.

U.S. Department of Health and Human Services (HHS)
Third Temporary Extension of COVID-19 Telemedicine Flexibilities for Prescription of Controlled Medications
A third extension of telemedicine flexibilities for the prescribing of controlled medications was issued through December 31, 2025.

OPERATIONAL CONSIDERATIONS

AFL Enterprises
Getting Started in Teledentistry Video
This video describes some of the key benefits and considerations to provide oral health services through teledentistry.

Health Resources and Services Administration (HRSA)
Grants and Programs
The Office for the Advancement of Telehealth provides telehealth funding and administers programs focused on direct services, research, and technical assistance.

Office for the Advancement of Telehealth
The Office for the Advancement of Telehealth creates resources that support direct services, promotes research, and provides technical assistance related to telehealth implementation.

National Association of Community Health Centers (NACHC)
Environmental Scan of Telehealth Technical Assistance Resource: A Product of the National Health Center Telehealth Resource Center Project, 2022
NACHC and the Center for Connected Health Policy provides a curated list of top telehealth technical assistance resources for FQHCs interested in implementing, operating, expanding, or sustaining a telehealth program.

Telehealth Mythbusters for Health Centers to Consider
NACHC’s State Affairs team presents a new living document capturing common telehealth myths and challenging them with data and insights from NACHC research, academic studies, state intelligence, and outside stakeholders such as the Bipartisan Policy Center.

National Center for Farmworker Health (NCFH)
Patient Telehealth Readiness Assessment Tool
This document is intended to assist healthcare providers to identify a patient’s willingness or need for resources and/or skills to engage in telehealth services.

National Network for Oral Health Access (NNOHA)
Getting Started in Teledentistry Guide
This guide outlines key steps health centers can take to assess their readiness for teledentistry and begin implementation.

North Carolina Department of Health and Human Services (NCDHHS)
Telehealth Guidance and Resources: Communication Access for Deaf, Hard of Hearing and DeafBlind Patients and their Providers
This resource center includes tools and resources needed to provide successful telehealth appointments to Deaf, Hard of Hearing, and DeafBlind patients.

Rural Telehealth Research Center (RTRC)
Telehealth for Rural Settings
The Rural Telehealth Research Center (RTRC) is focused on building the evidence base for telehealth, especially in rural settings. The goal of RTRC is to conduct and disseminate research on rural telehealth that contributes to building a high-performance system in rural America. RTRC is a collaboration of the University of Iowa, University of North Carolina-Chapel Hill, and the University of Southern Maine.

Telehealth.HHS.gov
Getting Started with Telehealth
This resource addresses introductory topics such as types of telehealth, technology options, vendors, and how to integrate telehealth into clinical practice.

Licensure
Health professionals must meet the licensure requirements of the state where they are located and be licensed or legally permitted to practice in the state where the patient is located. This is a resource for healthcare providers, states, and healthcare organizations.

Planning your Telehealth Workflow
This resource includes guidance on changes to clinic workflows to accommodate telehealth visits.

Telehealth for Rural Areas
This guide includes strategies for developing rural telehealth programs, reaching rural patients online, addressing internet access, and billing. This resource is also available in Spanish.

Weitzman Institute
Telehealth and Patient Engagement Strategies: The Operations Team Perspective
Presentation Slides
Recorded ECHO session from September 2020 that discusses how operations teams can increase patient engagement in telehealth.

World Health Organization (WHO)
Implementation Toolkit for Accessible Telehealth Services
This toolkit provides practical guidance for implementing accessible telehealth services.

BILLING AND CODING

Center for Connected Health Policy (CCHP)
Final Rule for Physician Fee Schedule 2024
Fact sheet from November 2023 detailing the changes to the 2024 Physician Fee Schedule.

Medicare Billing for Telehealth Encounters
This guide shares information about Medicare billing for telehealth services.

Centers for Medicare and Medicaid Services (CMS)
2024 Medicare Physician Fee Schedule Summary
The Centers for Medicare and Medicaid Services (CMS) issued a final rule that announces policy changes for Medicare payments and other Medicare Part B issues, effective January 1, 2024.

List of Telehealth Services
List of services that are payable under the Medicare Physician Fee Schedule when furnished via telehealth.

Medicare.gov
Coverage for Patients – Telehealth Visits 
Medicare Part B (Medical Insurance) covers certain telehealth services. This patient-facing resource provides information on what is covered under Medicare and Medicaid.

Southwest Telehealth Resource Center (SWTRC)
Billing Guides and Resources
List of state and national billing guides and additional resources addressing telehealth billing. List is updated as policy changes.

Telehealth.hhs.gov
Billing and Coding Medicare Fee-for-Service Claims
The latest guidance on billing and coding Medicare Fee-for-Service (FFS) telehealth claims.

Billing for Telehealth
Resources on billing and reimbursement for Medicare, Medicaid, and private insurers.

PATIENT RESOURCES

National Consortium of Telehealth Resource Centers 
Connecting for Health: The Importance of Broadband in Digital Health
This fact sheet provides a starting point for consumer questions about broadband internet.

Telehealth.HHS.gov
Can I Use Telehealth If I Live in a Rural Community
Information about the benefits of telehealth in a rural area, how to use telehealth, and how to prepare for a telehealth appointment.

For Patients
Information about what can be treated through telehealth, getting started with telehealth, options for virtual health care visits, and more.

Increasing Access to the Internet
Resources if you do not have access to the internet.

What Do I Need to Use for Telehealth
This page includes information the typical devices needed for telehealth visits.

What Should I Know Before My Telehealth Visit?
This page includes tips to help a telehealth visit run smoothly. 

U.S. Department of Health and Human Services (HHS)
Telehealth Privacy and Security Tips for Patients
Numerous tips for maintaining privacy and security when accessing telehealth services.

PROVIDER RESOURCES

AFL Enterprises
Guide to Taking Intraoral Photos
This document provides tips for taking good intraoral photos to be used in an asynchronous teledentistry model.

Agency for Healthcare Research and Quality (AHRQ)
Easy-to-Understand Telehealth Consent Form
Sample telehealth consent form that is easy to understand.

How to Obtain Consent for Telehealth
Information on how to obtain consent for telehealth.

American Psychological Association
Telemental Health Resources
Collection of telehealth resources and guidance with a focus on mental health providers.

National Action Alliance For Suicide Prevention
Screening for Suicide Risk During Telehealth Visits
This guidance document discusses screening for suicide risk during telehealth visits.

National Center for Farmworker Health (NCFH)
Patient Telehealth Readiness Assessment Tool
This document is intended to assist healthcare providers in identifying a patient’s willingness or need for resources and/or skills to engage in telehealth services.

South Central Telehealth Resource Center (SCTRC)
Telehealth Etiquette Video Series
A series of videos from which participants can learn the difference between a bad, good, and even better telehealth consultation.

U.S. Department of Health and Human Services (HHS)
Best Practice Guides
This best practice guide provides an overview of telehealth practices for a variety of conditions and populations to better understand billing, strategies, and best practices.

For Older Adults
This best practice guide highlights strategies for using telehealth for older adults aged 65 and older.

For Patients
Telehealth resources for patients, including information about the COVID-19 vaccine, finding virtual healthcare providers, preparing for a virtual healthcare visit, and more.

For Providers
Telehealth resources for health care providers, including doctors, practitioners, and hospital staff. 

For Rural Areas
Strategies for using telehealth to increase access to health care in rural communities.

Activating Telehealth in Rural Communities
This video shows how telehealth is used in a mobile clinic to reach health center patients in rural communities.

Resource for Health Care Providers on Educating Patients about Telehealth Privacy and Security Risks
This resource provides guidance on how to explain to patients the health information privacy and security risks that are present when using remote communication technologies for telehealth.

Telehealth.HHS.gov 
Compilation of resources for both patients and providers, providing tips on improving telehealth utilization.

Telehealth For Emergency Preparedness
This guide lays out steps that healthcare providers should take to ensure they are able to use telehealth to provide care in the event of an emergency. It also summarizes how to bill for telehealth services provided during an emergency.

Telehealth Privacy Tips for Providers Checklist
A checklist of how to protect data privacy and security risks when conducting telehealth appointments.

EDUCATION AND TRAINING

California Telehealth Resource Center (CTRC)
Hybrid Virtual Care Models for Optimal Patient Experience
In partnership, Oregon Community Health Information Network (OCHIN), a Health Center Controlled Network (HCCN), and California Telehealth Resource Center (CTRC) present a six-part guide that provides an outline of considerations when creating a hybrid virtual care program.

Health Resources and Services Administration (HRSA)
Telementoring and Training for the Health Workforce
May 2022 webinar about highlighting successful projects, best practices, and resources to promote and further the use of telehealth technologies for healthcare delivery, education, and health information services.

What Do You Need to Use Telehealth?
The Health Resources and Services Administration (HRSA) has created a short video that can be shared with patients to give them tips to successfully use telehealth for their appointments. Patients can learn about device options and appointment preparation.

National Network for Oral Health Access (NNOHA)
Video: Live, Synchronous Teledentistry Visit
This video depicts a condensed, live, synchronous teledentistry visit. It demonstrates how teledentistry can be used for preventive oral health visits.

U.S. Department of Health and Human Services (HHS)
Telehealth Training and Workforce Development
This guide highlights strategies for training staff on telehealth procedures to provide better support to staff and better serve patients.

CYBERSECURITY FOR TELEHEALTH

American Medical Association (AMA)
Cybersecurity 101: What You Need to Know
This resource shares information about cybersecurity attacks, things to think about when implementing technology, and what to know about regulations.

Health Sector Coordinating Council
Health Industry Cybersecurity Practices: Managing Threats and Protecting Patients
This document provides information on the importance of cybersecurity in the health care industry, current and ongoing threats, and a call to action for cybersecurity to be a priority for patient safety.

National Consortium of Telehealth Resource Centers (NCTRC)
NCTRC Telehealth Hack – Privacy & Liability Webinar
This webinar addresses privacy and liability issues related to delivering healthcare through telehealth modalities.

Technical Resources, Assistance Center, and Information Exchange (TRACIE)
Cybersecurity Topic Collection
The resources in this collection can help stakeholders better protect against, mitigate, respond to, and recover from cyber threats, ensuring patient safety and operational continuity.

U.S. Department of Health and Human Services (HHS)
Cyber Security Guidance Material
This page has educational materials specifically deigned to give HIPAA covered entities and business associations insight into how to respond to cyber-related security incidents.

Health Sector Cybersecurity Coordination Center
These resources were created to aid in the protection of vital, controlled, healthcare-related information, and to ensure that cybersecurity information sharing is coordinated across the health and public health sector.

Privacy and Security for Telehealth
This page includes key considerations to protect data privacy and minimize security risks when delivering telehealth services.