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CHAMPS Trainings, Intensives, and Certificate Programs
Date/Time: April/May, every other year (anticipated for 2020)
Event Overview: Managers and supervisors play a pivotal role in the success of the health center, yet many are hired or promoted into their roles without the core skills to effectively hire, train, manage, engage, retain, and develop others. This course, specifically designed for new supervisors and managers at community, migrant, and homeless health centers, offers intensive, hands-on, and immediately applicable skill-building to successfully navigate management and supervisory roles in the fast-paced health center environment. Don’t miss this opportunity to make sure you have the nuts-and-bolts knowledge, skills, and strategies to be successful in your management role.
This course contains a balance of face-to-face, virtual, group, and one-on-one educational and networking components including a two-day in-person training, check-in conference call to answer questions, share experiences, and reinforce learning, and capstone to project to implement new skills in the home health center.
Lead Trainer: Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting.
Timeframe: This course is offered every other year, typically beginning in the spring; the next offering is tentatively scheduled for 2020.
Date/Time/Location: March 19-20, 2019, Seattle, WA
Additional virtual events April 4, 2019 and May 2, 2019
Event Overview: The “Next Level Skills” training is a step up from the CORE Competency Training (described above), allowing health center managers and supervisors to delve deeper into the best practices, knowledge, and skills needed to be a great manager. This course begins with a review of crucial skills needed to hire, coach, retain, and manage others. Participants will then move to higher-level learning for managing conflict with employees, patients, and peers; understanding basic financial concepts important for decision making and skillful management; and utilizing strategies for circumventing or avoiding burnout in themselves and others. In addition, the course includes the popular “Staying Legally Compliant While Managing Employees” session which provides up-to-date legal information and allows participants to ask practical questions related to this critical and ever-changing arena. Following the face to face training, participants will access an additional distance learning module and consultation to support their of implementation new skills and tools in the home health center. Join us for this opportunity to take your skills, your department, and your health center to the next level.
Course Objectives – Participants will Learn to:
- Strengthen employee engagement to increase staff productivity, satisfaction and retention.
- Utilize Behavioral Interviewing techniques to hire employees with the right skills and fit for the long term.
- Effectively de-escalate and manage conflict.
- Coach and develop employees and drive accountability.
- Understand basic financial concepts to increase your effectiveness.
- Maintain legal compliance when handling day-to-day management issues.
- Strengthen your decision-making process.
- Manage or circumvent burn-out in yourself and others.
Course Components: This course contains a balance of face-to-face, virtual, group, and one-on-one educational and networking components, including:
- Tuesday, March 19 and Wednesday, March 20, 2019 – Two-day in-person training
- April 4, 2019, 11:30AM-12:45PM MT / 12:30PM-1:45PM CT – “Managing a Diverse Workforce” webinar.
- An archive for this event is now available to NLS participants only.
Please contact the CHAMPS Programs Coordinator, Workforce and Communications for more information.
- An archive for this event is now available to NLS participants only.
- May 2, 2019, 11:30AM-1:00PM MT / 12:30PM-2:00PM CT – Conference call check-in with participants to answer questions, share experiences, and reinforce learning.
- March-June 2019 – Individual Capstone Project in the home health center
- To reinforce the critical skills, strategies, and ideas gained at the face-to-face session, each participant will complete a Capstone Project when they return to their home health center to strengthen management skills in an area of their choice and benefit their health center. Individual projects can be as simple or complex as is most appropriate for each participant, from sharing new skills with other managers at the home health center, to implementing one of the strategies or ideas gained at the in-person training.
Lead Trainer: Lisa Mouscher, CEO and Lead Consultant at Sogence Training and Consulting
Lisa brings extensive experience working with FQHCs and other community health care organizations nationwide, strengthening individual, team and organizational performance. Lisa brings together a dynamic team of trainers to create intensive skill building and immediate impact. She is a popular trainer and consultant at community health centers and primary care associations across the country and is passionate about her work strengthening mission-driven organizations.
Registration for this course is currently closed. Questions about your registration? Please contact the NWRPCA Registration Team at email@example.com or 206-783-3004.
Other questions about this training?
Please contact the CHAMPS Programs Coordinator, Workforce & Communications.
This training is presented in partnership by Community Health Association of Mountain/Plains States (CHAMPS) and Northwest Regional Primary Care Association (NWRPCA), collectively known as Region 18.
Advanced Leadership Training Program (ALTP)
Regional Institute for Health and Environmental Leadership (RIHEL)
August – May Annually, Denver, CO
RIHEL provides leadership training, builds linkages among leaders, and strengthens the relationships among health professionals, environmental professionals, the academic community, the public sector, and the private sector (click HERE for more information about RIHEL and its various programs). RIHEL’s Advanced Leadership Training Program (ALTP) is a year-long program designed to help current and emerging leaders understand their leadership behaviors, enhance their leadership skills, make use of the collaborative process to address complex problems, and create an interdisciplinary network of colleagues who are dedicated to the health and environment of the RIHEL region (CO, WY and NM). Topics studied and practiced include: exemplary leadership practices, collaborative leadership, diversity assets, difficult conversations, peer coaching, intentional action for leaders, systems thinking, advocacy and influence, and communicating through the media. ALTP begins in August each year and completes the following May. Applications are accepted each year from mid-January through April 30th.
The Geiger Gibson Program in Community Health Policy
Health Policy Fellows Program
The Health Policy Fellows Program is designed to enable mid-level and senior health center and Primary Care Association (PCA) staff to develop a deeper understanding of health policy and acquire key health policy analysis skills of value to their own organization’s policy advocacy efforts. Over a series of web-based sessions culminating in a four-day residential session in Washington, DC, the Fellows Program will provide rising health center and PCA leaders an immersive experience in federal health policy and policymaking, and will assist participants to develop basic health policy analysis competencies that will enable them to develop positions and engage in advocacy. Participants will be instructed by senior National Association of Community Health Centers (NACHC) staff, faculty at the Milken Institute School of Public Health, Washington, DC health policy experts, Geiger Gibson Distinguished Visitors, and congressional and agency staff.
Click HERE for more details about this program.
Harvard School of Public Health Executive Education in Health Care Programs
The Harvard School of Public Health offers a variety of leadership and management programs for health care and physician executives. The programs are designed to assist professionals with their strategic planning while providing new information and techniques for immediate implementation. Harvard faculty present programs in collaboration with other recognized leaders in the field. Leadership trainings include:
- Leadership Strategies for Evolving Health Care Executives
- Leadership Strategies for Information Technology in Healthcare
- Leadership Development for Physicians in Academic Health Centers
Click HERE for descriptions of these programs (search “Leadership” in Topics box) and a schedule of upcoming programs.
UCLA/Johnson & Johnson Health Care Executive Program
This annual intensive 11-day management program is designed exclusively for executives (e.g., CEOs, CFOs, CMOs, etc.) of community health centers. Executives from other community-based healthcare organizations that partner with health systems to address behavioral health issues and/or HIV/AIDS are also encouraged to apply. This program has particular applicability for those who have just assumed, or soon will assume, major management responsibilities. Organizations are encouraged to send multiple individuals from the leadership team, and to identify other organizations with which they plan to merge, form an alliance or partner with, and then apply jointly. The curriculum consists of practical tools, techniques and approaches to leadership and management designed to assist CHCs in adapting to the rapid and radical changes in policy, demographics, and technology impacting health care today. A unique and fundamental component of this program is that during the last two and a half days of this training, the board or community coalition chair is involved as a co-participant.
Click HERE for more information about the Health Care Executive Program.
The National Medical Home Summit
This annual hybrid conference/internet event is a leading forum on the development and implementation of the Patient Centered Medical Home model. It is sponsored by Jefferson School of Population Health and cosponsored by American Academy of Family Practice, American Academy of Pediatrics, Convenient Care Association, and Disease Management Association of America.
Institute for Healthcare Improvement (IHI) Annual International Summit on Improving Patient Care in the Office Practice and Community
IHI is an independent not-for-profit organization that works with health care providers and leaders throughout the world to achieve safe and effective health care. Their annual summit brings together revolutionary thinkers and innovative practitioners who strive to make critical connections across care settings while containing costs and providing the best patient experience.
American Public Health Association (APHA) Annual Meeting and Exposition
This huge exposition featuring over 700 public health exhibits offers a plethora of opportunities for people involved with health care to launch careers and meet with pharmaceutical companies, schools of public health, health-related government agencies and many other public health service and public-related organizations.
Practice Leaders in Medical Homes
John Hopkins University
This online program is provided by the Center for Teaching and Learning with Technology at the John Hopkins Bloomberg School of Public Health. It targets physicians, practice administrators, and other leadership positions and consists of 9 one-hour learning modules. Tuition is $15 per module; tuition for members of practices seeking NCQA qualification to participate in the Medicare Medical Home Demonstration (MMHD) is free. The module topics are:
- Module 1: Assessing Readiness to Change into a Medical Home, by Mindi McKenna, PhD, MBA
- Module 2: Leading Change in Medical Homes, by Alan Lazaroff, MD
- Module 3: Health Information Technology in Medical Homes, by Chad Boult, MD, MPH, MBA
- Module 4: Interdisciplinary Teams in Medical Homes, by Ron Stock, MD, MA
- Module 5: Communicating with Patients of Medical Homes, by Danelle Cayea, MD, MS
- Module 6: Supporting Patient Self-Management within Medical Homes, by Margaret Gadon, MD, MPH
- Module 7: Care Management in Medical Homes, by Bruce Leff, MD
- Module 8: Continuity of Care for Patients of Medical Homes, by Cynthia Boyd, MD, MPH
- Module 9: Managing the Medical Home, by David Dorr, MD, MS
Please click HERE for more information about the Practice Leaders in Medical Homes program.